The Cheesecake Factory

Can't help but love the cheesecake factory!! *Dulce de leche cheesecake pictured*

I had a horrible experience at The St Johns Town Center location about an hour and half ago . I had an order pick up from my Birthday Reward I use to receive my cheesecake. The employee name at the register at the cheesecake display, Haley had a very nasty attitude . When she came from the back to get my order, I already assumed there were utensils inside my bag as usual when I have come in the past for store pick ups . I requested extra utensils & napkins . I honestly don’t remember seeing the utensil in bag initially but I saw the napkin that was already in the bag . As I walked to the car I noticed there was only 1 utensil pack in my bag . I went back to the register where the deserts are and mentioned to her I was just in line & I asked you for extra napkins and utensils . I noticed you only placed extra napkins not utensils. She immediately got an attitude and in a nasty tone said , “ I didn’t make your order.” I responded that’s fine , remember I asked you just for extra utensils. Her attitude was so nasty I proceeded to ask her if she was a manager . She stated no she wasn’t which I already figured with the service I received from her . I said can you get your manager . The store manager , Brinston that I explained the entire situation to him and the way she communicated to me was disgusting to the point I will be making a bad review . I have been to this location numerous occasions and have never had an issue with dining in or when I have had a pick up . I work in St Johns town center also . What I found interesting was , Brinston stated that utensils aren’t already placed in the bag when the order is made . I have placed pick up orders previously & utensils were already in the bag …. He made it seem as if you are picking up an order as if you have to request utensils with your pick up order . I meant to ask him to specify but I was so ready to go I didn’t even think about it . As I was leaving there was a mother and daughter that were behind me as I was speaking with the store manager . As I was leaving they followed me to the door and stated Halle was even nastier when I left the register and had an attitude with her . We all have bad days . Don’t bring that to work and have a nasty attitude with a customer . It’s all how it is communicated and her communication was disgusting as I told the store manager . If she would have responded differently and in a less defensive tone everything would have been fine and I would have left. People remember how you make their experience when they leave an establishment as I expressed to the store manager. People don’t have time to be dealing with shitty employees .