The Cheesecake Factory

It's been a long time since I've been to a cheesecake factory and it isn't how I remembered it. My experience definitely made me feel like I wouldn't go back. I remember it being above average and excited to go but this was just average food with an average atmosphere. Our server was nice but wasn't attentive. I wish that they stopped by more. The food was just ok. The place was clean and the staff was friendly.

For my family, any Cheesecake Factory location is on point each and every time. Gainesville was no exception in March 2024.

greasy ,greasy,greasy ordered the truffle honey chicken and disgusting is a understatement . the coating was oozing with grease 3 bites is all i took ,told the server and no manager came by food was not taken off bill horrible food zero quality control and accountability

We went with a party of 16 on a Monday for a 7pm dinner... everyone from the hostess, manager, and wait staff made it a seemless experience. The food was excellent as always.. It was a great birthday for my daughter. Thank you, everyone, at Cheesecake Factory. Kid-friendliness: We had 3 small children that were well accommodated and well-behaved for the most part. At some point at as parent, you have to know when to get up an excuse yourself, and we do.

Wait time was a little long. Food was pretty good but a little expensive. Parking: Had to circle building several times to find parking space. Ended up parking near other businesses and walking

Waitress was really nice,Food was Great,We had to wait a really long time for the food,but they were busy...so Understandable, The cheese cake I got was a little too chocolaty but I did get the hersheys one so...,I know to get a different one if I ever go again. the Hershey cheesecake was still really good,Though. Now for the prices....prices are OUTRAGES Here is what we got Mac&cheese burger 2 sides of fries Cheeseburger spring rolls Quesidilla 3 drinks Edit:3 cheese cakes The price for all that was $98 that's INSANE food was good but I think all 3 of in our group can agree it's wasn't worth $98 Edit:I JUST realized I forgot to add 3 cheese cakes to that..Sorry

Food was great, staff were very friendly and helpful, and we lived sitting outside. Kid-friendliness: Lots of great options on the kids menu, and staff were very patient with our littles

On Tuesday, 3/12/24, my husband and I, along with our two grandchildren (ages 16 and 23) went to The Cheesecake Factory in Gainesville for lunch. No one was at the hostess station waiting for a table so we asked for a booth. The hostess advised it would be a 5-10 minute wait. We said no problem and started looking at the wonderful slices of cheesecake available. After waiting about 10 minutes the hostess told us our booth was ready. She took us completely across the restaurant to the other side and gave us a booth next to the window and at the entrance to the kitchen – extremely noisy. Please note – the restaurant was not crowded and there were many empty booths and tables that we saw on the way back to the booth next to the kitchen. We waited approximately 10 minutes and no one came to our table. My husband was upset so he went back to the hostess station and advised we wanted a different booth. By the time he got back to where we were sitting our waitress had just shown up and asked my husband how he was doing. My husband advised that he was not happy with the extremely noisy booth and wanted to be moved. The hostess had told him we had to go back up to the hostess station. The waitress said she had found a booth for us on the other side of the restaurant – NEXT TO THE HOSTESS STATION and RESTROOMS. At any rate, we finally sat down and our waiter, Bobby, showed up and offered us drinks. My husband wanted water with lemon, my granddaughter ordered a soda and my grandson ordered a plain lemonade. I ordered the “specialty” drink – Georgia Peach. Our waiter advised that it would be a 15 minute wait for the LEMONADE and the Georgia Peach – no explanation. He came back a few minutes later and asked if I was aware the Georgia Peach contained alcohol. I told him yes and couldn’t wait to try it. Since we were going to have to wait 15 minutes I asked him to recommend an appetizer so we could snack on something, since this visit was turning into a long one. Finally after 20 minutes my Georgia Peach and his lemonade arrived, along with our appetizer. While we were eating our pretzel bites and dipping into the cheese that came with it, a spider on a web from the ceiling came right onto our table. My grandson quickly disposed of it but I couldn’t believe an actual spider was sliding down his web to our food. After that, our entrees appeared and we were on our way to finish lunch. We were stuffed so we wanted our cheesecakes to go, and ordered 3 different slices. We were never offered to join the rewards club for cheesecake purchases. I paid our check - $201 (which included the tip). I have sent thee comments to The Cheesecake Factory and not heard from anyone. I think the management of the staff needs some help and I still have no idea why it would take 15 minutes for a plain lemonade and a specialty drink which was the first one listed on the page for specialty drinks.