The Cheese Steak Shop

Wouldn't refund my order due to quality. Only took 1 bite

Clearly this place doesn't stand behind their product. Took one bite, tasted weird- just not good, chicken tasted like beef, something was up, plus it looked like a kid ate it and spat it back out, it was pulverized. Took it back, Said it wasn't good, asked for a refund (only a small bite was taken) and was refused. It was a half sandwich, and only part of a larger order. Any business that won't refund when there's a complaint about quality is some place I will never go back. Tossed it in the trash and left. I will say we have come here before without quality issue but we have had incorrect orders remade. Last time the sandwich I got didn't taste the best either but it was a different style so I thought maybe that was the issue.. Definitely an overall down turn in quality in the last year. This wasn't our first order, we've frequented here and the Pleasanton location, but it was definitely the last purchase from this brand. Just lost more than one customer because of it!

I had the classic cheesesteak and it was just ok. I can see how some people really like them so it’s just a preference thing. The bell peppers seemed pickled, rather than grilled or sautéed, which I wasn’t expecting. The steak is chopped super fine instead of just sliced, so it’s like a ground beef texture. If I had to guess, I’d say they keep the chopped steak in liquid in a warmer, which means the bun is also soaked with liquid. The flavor was pretty good, and seasoned but not overly salty. I really like that they wrap the sandwich in foil so you can peel it back and not get your hands covered in grease. It also makes it super easy to just cut the whole thing in half, foil and all. The curly fries were. Nice and crispy.

I go there weekly. Very consistent, great food. Parking: Livermore Kid-friendliness: Very family freindly.

Truly habit forming

Very good cheesesteaks but very pricey also. Cheese steak drink and fries $20

A great find with an impressive atmosphere, food and service.