The Blazing Chicken Shack II

Such a vibe! I’m from the south and I felt that I was at home. Great food and hospitality! Oh and the drinks are fire!

Tonight was the last time I will support any black business who does not think customer service matters, especially when doing business with their own ...less is NOT okay! I drove 45min from Castle Pines to dine here with my children. I arrived before 3pm didn't leave until 515pm. Dined in and placed an order for my family 2 oxtails dinners w 2 sides of greens, 1 catfish dinner with mac n cheese and black eye peas. 1 gumbo. Patiently waited an hour for our food to be served, then when the food arrives it is missing 1 green and 1 oxtail plate. Initially the server attempted to tell me they put both sides of greens in one bowl, then I explained I had been there before and know how it is served. She then brings out the 2nd bowl of greens, but apparently forgot to put in the order of oxtails the 2nd time as well. So while my kids are eating I am waiting for the 2nd plate of oxtails, however when she comes back to the table 45 min later (never checking in btwn) she only gives the check. That's when I said where's my food?? She says "Oh I made a mistake and didn't put it in." I have my son pay for the food and tip (lowered undesevered tip but did so anyway, because that's who we are!) However I think it is important that the owner be made aware of my experience to offer a proper solution. Customer Service 101! Owner was made aware by regular staff member, the owner did not address the customer herself, just relayed the message it would be another 25 min and I would have to pay full price for the meal. No attempt to correct, offer future credit, half off, or even an apology for the horrible mistake or in wasting my time, or creating a horribly uncomfortable dining experience for my family. I did not eat! Did not want to pick at my kids food so, I respectfully let my kids eat while waiting for my oxtails during the second hour. Customer Service 101 (We had already been there over 2 hrs) my youngest is falling asleep in the booth. So asking for the oxtail meal to be served to go and comped was not unreasonable on my part. What is unacceptable is for a business owner in food service, not to address a customer with a proper solution who has been waiting over 2 hours in your restaurant to eat food, which ultimately I did not get, food! This is why soul food restaurants don't survive, because we as black people think we dont have to provide the same level of service when dealing with one another. I didn't come to that establishment to get free food. I came to eat and ordered most of the menu and paid. Shamefully the owner did not take the time to educate herself on the patron, why I drive 45 min to your restaurant or attempt an amicable resolution rather than filing complaints w state or BBB. In a restaurant, you never know who you are entertaining, so treating people with consistent respect should be a regular business practice, again Customer Service 101. It saddened me when the patron that sat behind me, tried offering assistance by asking the waitress if we had been helped because he and his wife came in after us, ordered got served and I'm still waiting for food, then saw me at my car, apologized himself for what happened then said "The food is good, but you know how we are! Hopefully you'll have a better experience next time." NEXT TIME?! FR?! The problem is I was left feeling like the owner and staff could care less if I came back or not. I will defintiely not be approving any catering, funding, or recommendations for this establishment or related affliates. It takes a lot for me to take the time to write an unfavorable review. I usually go out of my way to give kudos and funding to businesses in particular who are interested in providing good service and operate with integrity. This is not my first time having issues here personally in addition to others who have been referred there for various reasons. I would not even think about referring this restaurant to subject another family or business to have a similar experience as my own. Personal experience is the best experience. Kid-friendliness: Not kid friendly, bar is main attraction. Print a page to color, get crayons donated.

sorry om from the south. While their food does not compare, it's probably the closest you can find in Denver. I got smothered pork chops. Them things had a so muxg sodium loaded up in them and the gravy. Great staff though. Neighborhood environment.

The food was outstanding, I'll drive 100 miles for thier okra