The Bagel Stop

Best bagels

I have been a patient of TGH for more than 30 years, receiving blood every 4-5 wks for 30yrs. Amazing hospital and staff…BUT this bagel place has the worst customer service I have ever experienced. No compassion or polite greetings from the staff and you are made to feel like you are bothering them by buying bagels. Pls save your money and time.

Bad service here, bagel is hard and cold. Should try the other branch at college station

Very disappointed in the service here. I asked the lady to repeat herself since she wasn’t clear and I have a hard time hearing. Instead, she decides to yell out what she is saying in a condescending tone, being rude for no reason. There are a wide range of people that come here and I cannot imagine what it is like for someone who needs more help when ordering. These poor reviews make sense to me. Save your time and go somewhere else.

I bought three bagel combos this morning and asked them to write which one was which bagel so we wouldn't have to open all the bagels and switch them between ourselves while waiting at the hospital. This seemed like such an outrageous request and I was told they can't write it multiple times, then the second employee went through multiple pens trying to write something for me while the first one kept complaining loudly that I asked to know which bagel was which. They also tried to charge me for upgrading my coffee which I did not request for. After I had received my order I saw both employees asking all other customers if they wanted a tray if they ordered coffee and I was never offered a tray with the coffees I ordered. I had to ask them for it again which seemed like such a tremendous task that I should have just balanced the coffees on my head instead - god forbid I expect the employees to do their job here.

They couldn't slice the tomatoes or meat any thinner without it becoming transparent. Also, never get the bagel club. It's 3 dollars more than the BLT and all they add is two slices of razor think turkey.

Ive been coming here for 10 years and over the years this place has gone down. Customer service has gotten worse. They are expensive for no reason yet they are SO stingy with everything. If you ask for Jam on the side they literally give you enough for one half of your bagel. This place is a joke

This place is very unsanitary. The lady making my sandwich wiped the counter to clean it with her hand and then proceeded to make my sandwich without switching gloves. She also touched the till and debit machine with the same gloved hand and never switched it. Switching gloves should be the bare minimum towards health and safety, but I can’t believe what I witnessed.