RUDE RUDE HORRIBLE CUSTOMER SERVICE. Not sure who the owner is or who the boss is but he definitely needs to change the staffs ESPECIALLY THE MALE ASIAN WORKER. He wore a fake designer sneaker and was sitting at the front chair with his laptop open watching a youtube video on MAX volume. My friends were all annoyed and we couldn't hear each other. Most the cashier people were rude and had no greetings or thank you's and don't even care if you're there. Horrible workers. Drinks were okay only when they had the taro balls. Multiple negative reviews on the staff and workers but no one is taking any actions really diminishing the business and reputation. Guess the boss doesn't care about losing money while paying the rent.
The boba tea itself is okay, but it is obvious the chain COMPLETELY neglects this location. The shop itself is nice, but it is very oddly dark which makes it a bit unwelcoming. I drove two hours for the Jujutsu kaisen collaboration, which they do NOT have (no fault of the staff here, but rather their brand instagram who advertises it heavily but fails to say its not available at every location. Coincidentally, this is their only shop on the east coast ) The staff is unwelcoming, there are other comments of them being rude, but I think this is more due to again the chain neglecting this particular store, leading to the workers not caring much. There was only ONE person working and I went at a time that is usually busy. Inside you order through a kiosk, which is nice if you're an introvert! But it makes it hard to approach the counter if you have questions. Overall I'd go somewhere else, the boba is okay but there are better tasting and more cost effective places- though they do offer oat milk on (some of?) their teas for free! ((Their brand instagram will completely ignore any questions about this store btw, so don't expect much))