The Ainsworth - Chelsea

Very bad service

A couple of days prior to my reservation on 04/22 I received a call from ainsworth staff stating they will be having a drag show they stated that we could either move you to another section of the place or you can watch I stated my party will watch. When we arrived at the restaurant at 131 and it was empty. They seated us almost in the back of the restaurant and slowly other people began to come in. We noticed they started to section off an area ( as seen in the picture ). We were then segregated from everyone else in the restaurant no one told us that would happen. The host told us we would be able to see the show from our seats. She never told us that we would separated from everyone in the back area. Our waiter was not attentive we often saw her record or looking at the show. The music was very catered to the people who were attending the show. After they left the music changed and I felt that this was all racial motivated. Being that the women who attended the show were all Caucasian and we were the only African Americans in the restaurant. When I googled the restaurant to see if it was a separate event it in fact was and the restaurant showed closed. Never did they tell us that it would be closed if I was given that option I would have never gone to the restaurant. I tried to speak with the manager on duty but she was very dismissive of my feelings. I left her know that I was not looking for a discount but I was just letting her know how it felt to be the only African Americans in the restaurant seated in the place while causcian women were seated separate from us. Had we been told that it was a closed event we would have never came there. To see the music switch and the staff put the seating back to normal we felt very slighted and not listen to by the staff. I wish the manager could have been more understanding when we spoke to her instead she brushed us off and our concerns and but said sorry as we walked out the door. If anyone was in our position and segregated from the other people in the restaurant they would feel the same way we do right now. Even the food was not up to par I ordered a medium rare steak and it was medium over done very dry and chewy. This was a very unpleasant experience and I will not be returning to any establishment associated with the ainsworth name.

Service sucked. Server MIA most of evening, couldn’t remember all of the drink orders. Food took an eternity. Sad excuse for a sports bar that turns off their own local team in playoff overtime. Food was decent when it finally showed up.

ABSOLUTE worst service & overall management. We visited on a Sunday being one out of five total tables in the entire restaurant. Our Waitress (who I won't publicly name out of respect) was not attentive to our table in any way, spent her entire shift sitting and drinking at the bar, leaving the kitchen staff to tend to our table and on top of that making us walk up to the bar to her to place any order. On top of the terrible service, I came to find out she added an additional tip to the receipt signed off on. I attempted to contact the restaurant twice and no response. Such a shame this restaurant has terrible management considering the food was enjoyable.

Good place to catch a game.

The bar/restaurant is spacious and great to watch a game . The service is extremely slow , I was there from 7:30 to 10 and was served one pint of beer . My second pint I had to walk to the bar then the waitress tried to double charge our table.

Really unfortunate that my friends and I got called racial slurs here and the manager said they had no power to reprimand said clientele. We went on Halloween 2022 and were verbally accosted by patrons of Ainsworth Chelsea, but management said that because they had paid for a table, there wasn't anything the bar could do. It's unacceptable, frankly, that an establishment would turn such a blind eye to racism and tolerate such repugnant behavior. Money talks, and we definitely won't be back.