First, I've never had bad food from Texas Roadhouse. Their food is always amazing. That is one reason the place is always crowded. People love good food. However, good food doesn't always equate to good service. This location, in particular Austin on the I-35, is just north of Palmer Road on the east access road, the service is horrible. My party waiting over an hour and a half despite having a reservation, and we were going to leave when told the wait was long. The staff was like it won't take long, but it did for no reasonable explanation. I will never eat at this location again. Horrible service...