I am changing my review! I previously gave a high rating because this place was once the place to go for a good fatty ribeye. The steaks our last two visits have been just awful and even though most of the steak is inedible they will still charge an arm and a leg for it. $70 for garbage meat. Their quality of meat has went down considerably. If it wasn't for all the sauce they taste like water. Its messed up. To be fair the management took off a whopping $3 bucks. Wish I could post a picture of all the inedible steak that was too tough to consume. Very unpleasant experience. Save your money or go to TBONZ for steaks.
I've been to many texas Roadhouse's across the country. My family and I usually have a wonderful experience. This location in Augusta, GA, is the worst place I have been to in about 40 years!!! The drinks were watered down, maybe no alcohol at all. The manager that came to assist us didn't look like he was drinking age himself. Everyone in the restaurant complained about the drinks, but Steve urkel didn't do anything to rectify the situation. Possibly getting the bartender to fix the drink right... that's a thought. Long story short, for a $7 drink, they lost a long-time customer. My family and I spend over $500 every time we're there. For not caring or treating a paying customer the right way. We'll take our business to the other steakhouse!!! It's the day after & I'm here at the Texas Roadhouse in McDonough, GA. I have to say it was like night and day. My family and I had such a great experience at the Texas roadhouse in McDonough GA. The Augusta GA location needs to take lessons from the McDonough GA location to become a better establishment. The augusta branch gave us watered down drinks and refused to rectify the problem. McDonough offered a $3 kicker that would have solved the problem of watered-down drinks for everyone. I blame it on the adolescent management team. It's sad when children are hired with no hospitality training and don't care about ruining a well established restaurant's reputation. THIS IS WHAT A DRINK SHOULD LOOK LIKE." WITH THE KICKER" !!!
Great service and excellent value.
Steak was over cooked and service at the bar was a bit slow. It was a busy-ish time of day, but not so busy that it excuses the lack of attentiveness from 2 bartenders and a manager.