Teriyaki Madness

We were here for lunch today. It was good. Nice and fresh and hot. Service and staff were friendly. Glad we tried it. Prices were decent to!

While I'm sure the food is great, the service at the Applewood location could use a bit of "seasoning", to say the least. This was first (and last) time ordering mind you, I placed an online order for pick-up. Check out was easy which is a plus! But I stupidly forgot to adjust the pick up time to later than it stated after paying (pick up time was 11:33 am. I wanted 12 noon, since im at work and this was lunch). I figure no big deal, right? So I call the store! Which rings.... for several minutes before disconnecting. Six times. On the seventh the phone was answered... kind of? It was shuffling and them immediate hold music. I didn't actually get to speak to a person. I was confused but waited. After a couple of minutes I hung up. The next 14 (no I'm not kidding, fourteen) calls were all busy signals. Suspecting the phone was off the hook; I finally call a different location, who were Incredibly kind and apologetic, but set the standard their hands were tied and the only number available was the one I'd been frantically trying to reach to fix my mistake. Back to plan A of praying for an answer we go. Finally, my perseverance paid off and I was able to reach "Toy". A grumpy woman claiming to be the store manager. The exchange- during which her time was curt and annoyed sounding- was as follows: "Teriyaki Madness." Me: "oh! Hi! Is this the Applewood location?" "Yep." Me: "oh good! Uhm... I placed an online order for pickup? But I got the time-" "What's the name on the order?" Me: "....wrong... uhm I was hoping to actually push it back to noon?" "Name on the order." Me: *provides name* "It's already made and it's been sitting here. " Me: "yeah.. haha about that. I tried calling right away but-" "Well it's made already. I didn't answer because I have 12 people in front of me. I don't know what to tell you. " Me: "I see... I don't suppose there'd be anyway to save it? Or remake it? I'm sorry." "I'll see what we can do, but we're busy so I'm not gonna promise you anything." Me: "Okay.. thanks.. and sorry what's your name?" "Toy. And I'm the store Manager." Me: "okay thank you..." Not confident because cell phone? but im pretty sure she hung up as I was mid-sentence with that "okay thank you" bit. I worked both restraunt and retail for a generous number of years. I've done all the big holidays from black Friday, to superbowls at bars, NYE, V-Day, and everything in between. Let me be clear. Busy is a legitimate state of being. And it does cause stress... with that being said? The odds of me ever being a patron at this place again are virtually 0. I called immediately from the confirmation page the instant I realized my mistake. Does that entitle me to hot food? Not necessarily... however. The customer service alone was enough to put me off this place. There's no possible way the food is good enough to risk an encounter with Toy ever again. Doubly so because it will likely be cold. Was there not a single soul anywhere in the building that could have answered, instead of letting it ring? That could have after abswering- Said in that hurried way "Thanks for calling Teriyaki Madness, please hold!" And let me chill while they handled the store rush? Ignoring the phone completely, and Then taking it off the hook because it won't stop ringing is beyond unprofessional. Especially given it was a customer trying to fix an honest mistake. If there had been a way to refund my order the way I'd placed it, I would have definitely done so. Because if this is the sort of interaction via the phone, then I am terrified to see how my food turned out. Super disappointed in the lack of basic kindness and respect extended. And may I add as a former retail/food service worker? If that's who's running the store, it doesn't at all surprise me that they're short on staff. Tragic.

The food here is delicious! But the service can be kind of slow because there are always a lot of people in the restaurant. So, if you don't have too much time for your lunch break, you may not want to eat here. But over all, this is a great place to eat!

MATT THE manger is awesome very great customer service the food is great here fresh and yummy

Went there for the first time. The cashier was nice, the manager NO The only thing that was edible was the vegetables. Meat was burnt, and the rice tasted like it sat in water for days. Service I'll give good stars. The food if I could I'd give NEGATIVE reviews

This place is pretty dope! The prices are just as high as everywhere else due to the economy imploding in this state, but that is no reason to not get loaded up on a bowl of noods and chicken here! The average bowl is about 10-ish bucks, but man that food sits in your gut forever. And there is so much, even a goblin like myself couldn't eat it all!

I ordered orange chicken through Uber. The orange chicken was so burnt it was black. I tried calling the store and no answer.

This place is fine I guess but god forbid they give you more than a teaspoon of their coveted teriyaki sauce. I think the madness in teriyaki madness comes from how mad they get if you ask for extra sauce. Why yes, I am sorry that one thimble full of sauce won’t cut it. Also, if you hate working somewhere that much, work somewhere else.

Teriyaki madness is one of the fresher chains popping up in Colorado. I came in and ordered my food, like everything it was expensive. I ordered a spicy chicken power bowl, which is a great lower carb option. When I got my food, I noticed a mistake. It had brown rice, I took it up to the front and before I said a word. They made it right, they said "keep the other bowl and we bring you out what you ordered. It is refreshing to see people that care about making things right! Thank you folks, your integrity is appreciated!