Tentatsu Japanese Restaurant Burnaby

I went with a vegan group. They gave great green tea that's on the house. Food is very good and great quantities for the prices. Tons of options to choose from the menu. Vegetarian options: Vegan options also available

Definitely a place that serves up good priced sashimi compared to other restaurants. The Kyoto Combo was really good with the quantity of sashimi and nigiri sushi. Throw in the Cali roll, 5 pieces of tempura, a miso soup and sunomono, you got one pretty sweet deal! The pieces of sashimi were pretty big and thick too!

Seems management changed, take wrong order, bad service! Do not recommend.

Decent sushi, busy location karage was nice

Changing my review of this restaurant. It had great food and staff for a few years after it opened. However, after the slim built Asian guy with eyeglasses was hired (I see from other reviews his name may be Cyrus?), and unfortunately, he seems to be working there all the time, our interactions with him was very seldom pleasant. He has absolutely no customer service skills nor does he have manners. Never says thank you even after we prepaid a tip for the takeout. Never any greetings, thank-you’s, or goodbyes. That’s fine with me as the food is still decent. However, my very first negative interaction with him was a few years go when I walked in as the first customer when the restaurant opened in the morning. This young man (Cyrus) took my order. After 45 minutes of waiting and no food (at first I thought the kitchen needed time to warm up the fryer or something so I didn’t say anything). This waiter had been walking back and forth around me serving other customers and never once did he wondered why I was sitting there for so long without food being served. I finally asked him about my order and he came back and told me my ordered was never entered into the system- even though he was the one that took my order - no apologies, nothing. Fast forward to today, I went in and ordered two takeout items and paid for the food (with tip) - and as expected, no thank you from this guy - that was almost as expected. That was fine. However, again, being one of the first customers and after 30 minutes of waiting and no updates from this waiter, I asked about the food. He simple told me that they just opened up and I had to wait a bit longer. The moral of the story, don’t bother going in early to beat the crowd because they’ll just make you wait longer for the food. Don’t bother tipping if you’re doing takeout and this guy is doing your order because he doesn’t seem to care about his customers or the tips. I feel sorry for the kitchen staff because most of the time they make decent food and they work very hard. They could have a bigger share of the tips if the front end servers knew just a little about good customer service.

I often come here with a big group when everyone's craving lots of sashimi. The portions are big and the prices are reasonable. The food isn't anything special, but it's generally not bad. If I'm looking for delicious food, I might not choose this place, but for a lot of food, it's my go-to.

Been coming here for years. Today we sat down at 1105hrs and never received our New York roll after asking at 1145hrs. The staff attitude was pretty shocking and we will not be coming back to this particular restaurant. Hopefully the other one listed on Hastings will be better.