Food was good. Service and management was horrendous tonight. No host to guide us for the first few minutes we entered. Inexperienced bartender behind the bar (very obvious) and he had NO support from the other staff which is unacceptable. I have been coming here for years and never had an experience close to this. And to top it off, the manager that I had to ask for didn't seem bothered by anything that we had to say about our experience. He didn't offer any sympathy, just excuses! Nothing was made right for us and we left unsatisfied. As someone who is also in the service industry, I am embarrassed and appalled at the lack of care and communication that management had with the staff and customers.