TCBY Tuscaloosa

Soft serve, with warm walnuts. Such a great treat once a year.

Great frozen treats, fast service, and great attitude! Kid-friendliness: Great options for children. Wheelchair accessibility: No steps and ramp from street to sidewalk available.

Normally I have a decent experience when I visit this location, however, I visited the store on 12/17/2023 at approximately 9:30pm which was 30 minutes or so BEFORE the actual closing time. As I was approaching the store, I saw that the open sign was off but that a female with a green shirt and braids was standing behind the counter, so I went through the drive through because I assumed the store was still opened since she was behind the counter. As soon as I got to the drive through window to order, I saw the female with the green colored shirt and braids approaching the drive through window huffing and puffing because she saw me at the window waiting to order and I assume she didn’t want me to order anything since she was in the process of cleaning the store to close it. Once she came to the window, I asked her if they were still opened because I was not sure if they were open. She responded, “yeah”. I replied, “oh, because you are acting like you do not want to serve me by the way you came to window.” I then began to order but quickly changed my mind and left because of how bad and nasty her attitude was towards me. In the future, if y’all are closed 30+ minutes before actual closing time then please close the drive though and the lobby down so that customers can know that y’all are closed and so that they can avoid experiencing what I experienced.

EXCELLENT

Great service and friendly gals that work there. We went almost every day during the week we spent in Tuscaloosa. It turned into the highlight of our day.

The young lady was very nice. However, I requested had scooped ice cream on my hot fudge sundae however I received yogurt. When I received my sundae it was melted milk.