Taco Shack

Yummy breakfast tacos and staff greets you with an early morning smile. Just be prepared to wait a little at times as lines can get long.

Yummy breakfast tacos. Lots of food

There is usually a very friendly lady working the drive thru. The guy working the drive thru this morning had no customer service skills whatsoever. Don’t rush people. Don’t just say anything else anything else and portray that you’re annoyed to be working. It’s called a job for a reason. It’s a way to pay bills. As a manager myself, I would never expect anything less than excellent customer service from my team members at all times. Remember to be kind. ♥️ I even said, have a great day at the end, and he turned and walked away. There is no reason to be a jerk to somebody who is nice to you don’t work in this business. If you can’t handle it being busy, it wasn’t even that busy like three cars in the drive-through is not busy. I hope a manager sees this and knows who is working and can address it because you’re gonna have other customers who won’t speak up

Sooo, I used to LOVE Taco Shack, and I guess I still do, but this particular location seems pretty sad. Walking in, it just looked dirty everywhere, and the employees that I was able to see were in no rush to be of service and looked like they definitely did not want to be there. Understandable in this day and age, I guess. I suppose the worst part of this one experience was the gentleman in front of me, who had obviously been waiting "too long", went to get a fountain soda, and informed the staff that the ice coming out was dirty. Having worked over seven years in the restaurant industry in Austin, I don't doubt that the dispenser was probably gross up inside, though I did not see it for myself. After he informed staff, there was no offer to get him clean ice or anything, and the employees seemed pretty disinterested in doing anything about it. In my eyes, this is a reflection of bad store management and/or policy. I won't be going back to this location.

I’ve been coming to Taco Shack for over 20 years now, dating back to high school. To this day, nothing quite like a Burnet Road burrito to start the day.

Limited seating in tiny indoor dining area. Bathroom located outside similar to what is found at some gas stations. I ordered the chorizo sausage plate. I couldn't finish it. The chorizo taste and looked like it was made yesterday. The plate was not warm. The cheese would not melt. The flour tortilla cold. They do not accommodate. I wanted carne guisada instead of chorizo and they said no. I was willing to pay extra but still no. I had to get order exactly as made on menu. Ridiculous price for 12 oz can of soda. The patio was nice and the only reason why I give three stars for environment.

I saw the poor reviews and thought “surely they can’t mess up orders that often…” and it was only the second time I ordered from here that I experienced it for myself. These types of reviews span several years, which is indicative of poor management/ownership. I ordered 2 tacos with potato, bacon, cheese & avocado. When I got home and found they added egg to the tacos, and I didn’t see any bacon. I tried to call Taco Shack for a refund, but their number is disconnected. I decided to drive back and ask them to remake the tacos. Although it’s not difficult to follow instructions and this company seems to fail at it repeatedly, I wanted to show some grace and try again. Now I wish I just asked for a refund — I returned home with the correct tacos, and the bacon was terribly undercooked; seemed like it was microwaved. For reference, the bacon was perfectly cooked to a crisp when I ordered Taco Shack for the first time last week. Pay attention to these reviews, Taco Shack is a waste of time and money.