Dear Management Team, I am writing to express my profound disappointment with the recent experience I had at your establishment. As someone who used to work within walking distance of this location, I have fond memories of great food, excellent management, and a dedicated staff. Unfortunately, those memories have been tarnished by a recent visit. Approximately seven years ago, something changed. The service quality plummeted, and the food took a nosedive. I hoped that time would heal these wounds, but alas, my optimism was misplaced. This morning, I decided to give your establishment another chance. I placed my order through the app, opting for curbside pickup. As I sat there, watching cars breeze through the drive-thru, I realized there was no pickup option for curbside on the app, frustration mounted as the minutes ticked by. After a seemingly endless 15-minute wait, I ventured inside. To my dismay, my order sat neglected on the pickup rack. The food was cold, and worse yet, my burrito lacked the promised rice—a far cry from the appetizing picture displayed in the app. Seven years have passed, and yet this location remains disorganized and inefficient. It pains me to say this, but you have permanently lost my business. I will be taking my patronage elsewhere—specifically, to Taco Bueno. Sincerely, A Former Loyal Customer