Zack has the best customer service!
I have loved Taco Cabana since growing up in Austin, but unfortunately this location in Bastrop is hurting the chain’s reputation. I normally don’t leave bad reviews, but this is the second time my order has been incorrect, and the enchiladas are somehow both rock hard and ice cold. And upon first walking in the restaurant, it smells like a restroom. I feel frustrated that I just spent $20 on mostly inedible food.
Not a good experience. Alicia got my order incorrect. Once I realized I was charged for something I didn't order, Alicia was too busy on her cell phone to even notice me. The cooks had to tell her to pay attention to me. Manager had to refund, correct my order and recharge me. I called before writing this review to give the location a chance to explain. The manager said crispy black bean tacos don't exist and said "THERE IS NOTHING I CAN DO ABOUT THAT" and HUNG UP ON ME. This location was not busy (I was the only one in the drive through). Really pitiful customer service. Boo.
There was no customers in the restaurant and it took a while before anyone came to the front to help us. Ordered tacos and took them to go. Tacos were made wrong and the meat did not test right. Drove away before we noticed will not be returning to this location.
We waited 20 minutes to get our food. When we did the eggs in the breakfast taco were wet and the carne asada tacos were soon dry. Not ever going back.
Good consistent Mexican food. Hot made in restaurant flour tortillas. My favorite breakfast is bean and cheese breakfast taco. Taco Cabana's beans in any form is the best. Lastly the restaurant is always clean.
Dine in all tables dirty plus floors staff had time of cleaning but didn’t seem to care Parking: 698Highway71 west
I try and stay positive or not say anything, but the lady at the counter not professional at all. We got ten breakfast tacos, seems like the tortillas get smaller with each visit and the filling is not adequate in any sense. For the price, it fails, quantity, it fails, taste, nothing to write home about.