Taco Bell

Food decent, the line prep need to spread the meat and toppings on the taco shell instead of all on top.

Sloppy

the people working lunch shift are consistently incapable of listening. no issues with dinner or late night. i pulled up today and asked for the loaded beef nachos but to substitute potatoes for beef. the woman on the other side, receipt says mayra h, laughed at me and said "you want the beef nachos without beef?". i said "yeah, i can’t eat beef so i want to substitute it with potatoes". she kept ringing it in wrong, i repeated again "i do not want any meat on it, i can’t eat beef. substitute it with potatoes." and had to do this several more times and emphasize that my body can't digest red meat before i saw her ring it in right. i pulled up to the window, paid for my food, and lo and behold she went back and rang it back in the wrong way, charging me for potatoes and putting beef on there. i didn't even notice there was beef on it until i was nearly done with the nachos and have been throwing up all day and had to leave work early because of such a gross disregard of food safety knowledge. i am absolutely disgusted with the lack of customer service or capability of listening presented by the staff. things like this have happened several times at this location. Dietary restrictions: staff does not listen regarding dietary restrictions.

I wanna start by saying the food and employees haven't been an issue once for me but the app is another story. Every time I try to click contact us on the app or the web It allows me to fill everything out but won't let me.submut it. So now it's being left as a review for everyone to see instead of just the company. I will be deleting the app once I have my money refunded to my account AGAIN. I've ordered / tried to order food on your app I wanna say at least 12-13 times this month, out of those 12-13 times I got charged for my order but the app says error and doesn't send over the order at least 8 or 9 times. But the worse part is not only do I get charged for the food and have to wait for a refund I then can't even get the food I was trying to order / the price because it's online exclusive items / pricing. I have to buy my food again and end up losing my rewards points on top of paying more for the food. Just complete garbage of an app. But like I said I'll be deleting it after I get my money refunded again and just stick to the other fast food chains that I haven't had an issue with.

When picking up an order you verify name they act like you lying and they very rude and unprofessional and unpleasant and they never have orders ready and take forever to assist you. Especially the management

I'll admit I don't eat too much fast food, but I had worked late and it was the only place open nearby. I hit the drive thru to find out they were completely out of all chicken products, so I opted for "steak." The guy that took my order was nice enough, and worked quickly, but the food just wasn't good. Everything that was supposed to be crunchy was pretty much soggy and what they called steak seemed a misnomer. I have eaten Taco Bell before, but I never remembered it being that bad. Maybe you have to be drunk to force it down, and I don't drink much anymore. I ended up throwing away most of the order. Perhaps if they would have had any chicken products at all, it would have been a better experience, but it seems unlikely. At least they didn't make me wait long...