My review of the experience begins with the moment I arrived to place my order. Unfortunately, the female staff member's voice on the other end barely reached a whisper, making it difficult to communicate effectively. It would be advisable to address this issue either by adjusting the speaker volume or encouraging employees to speak more audibly. Secondly, despite requesting extra black beans, they were omitted from my order, and the ones provided were visibly scratched. Regrettably, I had to discard food! It was disgusting!