They made so many mistakes. The Chalupa shells were NOT deep fried. They forgot to exclude the sauce on my cheesy bean and rice. They forgot to grill the cheesy bean and rice. They forgot a Crunchy Taco Supreme. They didn’t upgrade one of my tacos to Supreme on a combo. They forgot my chips for my combo too. One mistake is acceptable but 6 is too many.
3.12.24 So, here is my updated review. And I'm not sure when it changed, this place is the exact ideal of what Taco Bell should be. Everything that I have ordered in the past 6 or so months from this location specifically has been basically exactly what you see in the commercials. The size of the ingredients in the ratio etcetera are all exactly as they should be- large... Their drive-thru people are always friendly and I generally seem to be in a good mood. So, I'm adjusting my three stars to five Stars based on a comparison to other Taco bells that I have been to in the area. I do have one very minor complaint , and it occurred tonight. They were very accommodating when I had a quick adjustment to a beverage at the drive-thru window after ordering on the app. So compliments there. The issue occurred after I got home and looked in my bag, they had forgotten the nacho cheese for my chips and dip. And honestly, not that big of a deal because that was the least important thing on my order. But I wanted to at least let them know. These are stand up individuals that run this location and I have no doubt in my mind that if I was to say something to a manager, even without my receipt, they would be more than happy to accommodate and repair any damage done. However, I will not take that extra step because it's an easy oversight, and it was at least important thing, as i mentioned. The one thing that I wish would change about this location is just how much it costs to adjust whatever sauce you do have on your item. There is a local area Taco Bell which only charges $0.10 to add jalapeno sauce on any item of your choosing. This location charges a premium of 60 to 70 cents for the same sauce on the same item. I would like to compliment management first of all for having adjusted something which caused a remarkable shift in culture or morale or something; and I would like to compliment the employees for making that change. Oh, they don't skimp on the sauce packets either like most locations do. Hey, maybe that's why it costs more to upgrade to a premium sauce on your items, to offset. So, that is the long and the short of how I feel about this location. Def will be back. Even with the issue tonight Standard taco Bell, workers were very friendly and were happy to help customers use the self order kiosk on more than one occasion. They did not have truff's hot sauce like the app indicated, but they made it up with spicy ranch... Not the same but at least they made the effort and were up front about it rather than let me get home and pissed off. Again, employees & manager were very friendly and helpful