sweetFrog Premium Frozen Yogurt

Worth customer service!

How is this even possible. My daughter found a led pencil stick in her ice cream. How is that even possible? When I called the store to notify them it goes straight to voice-mail. We don't even have less pencils so I know 100% it didn't come from us.

This is place is nasty and disgusting. I ordered online and it was disgusting what i received. 1. Gave me the wrong flavor or frozen yogurt. 2nd it was all melted and nasty when I revived it. 3.It wasn’t even edible to eat. Do not order anything from here it is a waste of money. This place needs to be shut down.

The place smells terrible like a toilet. They did not have spoons nor offered Apple Pay. Many of the nozzles were out of service and it felt unclean. Will not be returning.

Really good frozen yogurt. Unlike nearly every other fro-yo place I've been lately, they actually had all the machines working with a bunch of different flavors. Minus 2 stars because the checkout process asks you to give a tip when you literally have to get your own food and serve yourself. And like all these types of places, they need to get a scale so that you can price out your cup while you're making it and before you go to checkout. The cashier wasn't actively unfriendly, but was very disengaged/aloof.

Wrong hours of operation

I usually take my little ones to the Germantown location, but this one was just a few minutes closer. Bad decision, the bad reviews on here are spot on! We immediately smelled a sewer type smell in this place and like a dummy, I looked past that and got the froyo anyway. Everything just tasted weird. Finally going with my gut, I said eff this and threw all 3 cups in the trash. Pissed because I wasted a free cup from using my points. Very disappointed, don’t know how this location is even still standing. No wonder the cashier was wearing a mask in there. This place is by far thee MOST DISGUSTING ice cream/froyo place I’ve EVER been to. You’ve been warned. 12/28/2023

12 dollars for a couple of bleach smelling froyo.

Amazing frozen yogurt but smells like a bathroom. Still delicious

AVOID MindBlowing- i came in here with a gift card and the only person working couldn’t figure out how to make it work. they made me wait for 15 minutes as they kept trying- even after i offered to leave the card with them (and lose balance). i even went to their own website to show them the balance of the card. 2 “managers” were called while i waited… what a joke!! inexcusable. 0/10. i left with nothing. this place owes me $15.