SusieCakes - Brentwood

Heard is famous cupcakes places so decided to try. Pretty moist that I like, still a bit sweet for me.

This cake it was not even like a baked I don’t know who gave them all these reviews using artificial color I don’t recommend it

Picked up a small summer berry cake for my daughter's birthday. Was told to keep it in the fridge until it's ready to be served because of the whipped cream frosting. Was a little worried because we were taking it to a picnic and it was a very warm day. Turned out we were worried for no reason, a small part of the cake and some of the strawberries were semi frozen, even though it had been unrefrigerated for a few hours. Also noticed a slight graininess to the filling. Gave 2 stars because my daughter still liked the cake, but for the price I just expected a fresh cake, not one that was previously frozen. 11/27/23. Changing my review from 2 stars to 5. I was given store credit for the cost of the cake which I really appreciated. Finally used it for pumpkin and pecan pie for Thanksgiving, and it was delicious. I really appreciated the follow up and customer service.

I bought cupcakes yesterday for my birthday which I ordered online. First, the online ordering was super easy and straightforward, and took me under 10 minutes. Second, the order was ready on time and everyone was beyond sweet when we went in. I’m typically not a huge fan of cupcakes but we bought 8 and my whole family enjoyed them. They were so tasty and I cannot recommend them enough, especially the red velvet. This is a really amazing bakery with lovely staff and great products. I’m not from LA but I’ll 100% be back the next time I’m down.

i have been buying cakes and cupcakes for 4 years at the brentwood location. As of this year cakes and cupcakes have not measured up. I kept thinking perhaps they had an off day but after consistently buying every month this year I am sad to say I have to find a new bakery. I got food poising the last time and so unfortunately I will no longer be buying here.

The absolute worst customer service by an employee named Yoshiro K. We ordered and payed for two small cakes. One carrot and one chocolate. It was $104.32 with a birthday inscription. We were running late to pick it up for a birthday party. They closed at 6pm our ETA was 6:08. We called the store to let them know. Yoshiro K. His response was "we might be here, or we might not". Sure it's a few minutes after your shift, but sometimes accommodating someone in a time if need is good business. Yoshiro K, was so apathetic and indifferent. He made no attempt to reassure us or problem solve. He just repeated, "we might be here or we might not". There was no certainty in his customer service. We we’re driving from Silverlake

They put you in hold for a long time of they answer the phone! No small changes to your order is allowed.cake is mediocare .

Had such a great experience at this location. The cupcakes taste amazing and the staff is very friendly. The worker named Valerie was sooooo nice and went above and beyond when helping me. This was my first time ever going to a Susiecakes and I will definitely be back!