Sun's BBQ Restaurant

The service has never been amazing but it’s the food you come for. Our last visit here however was extremely disappointing. We were there for nearly 2 hours waiting for our food, tables who sat down after us left before we did. When we asked our server (who had been giving us attitude all night) to check on our remaining dishes she brushed us off saying it was coming. Finally we got fed up and asked for our bill and to just cancel what wasn’t brought out. At that point our server asked us what we had ordered. This really upset us because why did she not ask us this 30mins ago when we asked her to check on our food. They had clearly lost our order and this could have been resolved earlier if she would have just checked. I will say that I can empathize with how busy the place looked and also understaffed, but our server’s attitude and the way she handled the situation was what really upset us.

I’ve been patronizing this location since they open their doors. I’m almost there like every 2 to 3 weeks. Food has always been good and service used to be so good. Kudos to all your older and senior staffs. They are super, excellent have always been great, no complain. However, on March 18, 2024, at 12.30 pm, we were treated with bad service. I actually brought 3 oversea friends for a lunch treat. And we were treated with very, very bad experience. We were seated at the window corner seat facing the car park. After we got our food, we needed some extra spoons. So I waved at your NEW female employee, trying to catch her attention and asked for utensils. Instead she rolled her eyes at me and walked away. Never coming back near our table again. My friend saw it and she had to walked up to grab utensils herself. We didn’t managed to get her name. But she’s super new, like a month or 2 months working there. She has very big bright eyes, speak Cantonese, slim, petite (5 ft 3-4 ish inches), bun up hair, very fair almost porcelain white clear skin and always wears a black face mask. She is the only female server who wear face mask and black ones. Was there again today, 29 March 2024, at 3.50pm. She made eye contact with me again when I was seated as I tried to seek assistance for placing order. She rolled her EYES at me again today. She avoided serving and purposely skipped and avoided our row of tables, on the seats facing the main road. I still didn’t get to see her name tag, as she deliberately avoided serving our side. She refilled the tea for all customers, except our table and also the table behind us and in front of us. We are all seated on the same side and row. She walks up and down multiple times and was serving dishes from kitchen, but she just simply avoided serving our table and tables around us. From being a regular, I know that this restaurant don’t zone their service staffs or server to work or service a particular zone. Very disappointed with your newbie staff service. I won’t be patronizing your location again, even though you serve good food. And I won’t be recommending this location to any customers who want to feel welcome or be treated nicely. Service doesn’t have to be top notch but eyes rolling staff BIG NO, for me. And I don’t think any one of your paying customers deserves eye rolling treatment, from any service staff. If she is NOT happy working in a service line, she should NOT be working in a restaurant. PERIOD.

Excellent

最差体验。点了羊腩火锅，50多刀，羊腩很少，锅要烧干了才上菜。菜只有白菜帮，连菜叶都没有。