Ratings of Subway

google
Google
3.7
(308 Reviews)
yelp
Yelp
2.3
(6 Reviews)

Happy Hours & Specials

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Location & Hours

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

120 Chief's Way
Pensacola, FL 32507
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM

Recent Reviews

google
Feb 2024
Not good
google
Jan 2024
This Subway is so good they have a drive thru, dine in, and take out good customer service and the food is amazing I really like the new foot long cookie 10 out of 10
google
Jan 2024
Trash customer service. Burnt the bacon. Ruined two sandwiches. Didn't offer to remake. Won't return.
google
Jan 2024
black man with the low cut needs a raise! he’s always very respectful and very attentive but he also need extra training on the toast machine . everytime i go during his shift he has to remake my sandwich because it burns or the bacon is burnt. he truly is the best worker at this location everyone else is rude and gives you what they want you to have, refuses to remake your food if they make it wrong! keep him, but help him out!
google
Dec 2023
Tried the rotisserie chicken pizza from Tik Tok and let’s just say it was worth the hype. The employee informed me she made them all the time and it was definitely good.
google
Nov 2023
Ordered Double Meat AND Deluxe on Uber Eats, and this is what I got. I get double meat a few times a week from another store and it's always an inch thick of straight meat. There's no way this is any more than 50% extra (Deluxe) if even that. I reported to Uber Eats....their reponse? The portions of food are determined by the vendor. So be warned if you're thinking about paying for extra anything - this is what this store has decided 250% meat looks like. Also, easily the most pathetic excuse of Italian "herbs" and "cheese" bread I've ever seen. 4 individual shreds of cheese, and you need a magnifying glass to find the herbs. What this store loses in customer satisfaction they clearly make up for in saved cost on products. I guess that's one way to run your business.
google
Nov 2023
If I could leave a zero as a review, I would. This location is not worthy of a 1 or higher. This location used to be my go-to location, but the last few times, they have not been giving service or good quality of food. Today, I ordered through the app, like I always do. The app said my order would be ready in 20 minutes, and it had a specific time as well. When my husband and I pull up to the drive-through( a minute after it said my order would be ready), an employee comes across the speaker and says one moment, please. I responded, "No problem, ok. We then waited 20 minutes at the speaker before I was like hello, hello but no one answered. I then went to pull to the window, but another car was there. There was no one in the car, and the car was off. I'm assuming they used the car to block the drive thru, for whatever reason. So, I back out and pull to the front so, my husband could just run inside and grab our order. Which now is 40 minutes past the time I was given that it would be ready. While my husband is inside, he texts me and tells me they haven't even made our order yet. He waits for them to get it together, then as he's coming to the car, the employee is trying to catch him because she gave us someone else's food. My husband, not knowing or thinking he just turned around and handed her the food back. After he was already in the car with it. I was trying to let the employee know that she can't just take food back like that and hand it to someone else. It is unhealthy and should be against protocol because it left the restaurant. It should have been disposed of, and another ordered made. The employee didn't seem to care about anything that was being said. Now this was the experience at the location. Now, finally at home, get my sandwiches out and the bread is not with the correct sandwich. I ordered turkey on white and Italian bmt on Italian herbs and cheese. What i got was Italian bmt on molded, hard white bread and a turkey on Italian herbs and cheese. I then now start to examine the sandwiches closer because I'm a bit p***** because of the experience I'm already having, when I noticed that one half of my sandwich does not have meat on it. It only has caked on mayonnaise and mustard, with cucumber, pickle and lettuce. So I'm thinking maybe the meat is just doubled up on the other half but nope. There was only a few slices of meat and it was hard, like it was dried out or sitting out all day. At this point I just threw the whole order away because I was livid. Not only did I lose out of my money, I could have gotten very sick from the disgusting food quality. This location should be ashamed of themselves for such horrible service and the way they serve their food. They need to be sent to a location that can retrain them on the proper way to work in the food service industry. Bad food like I was served could cause someone to be severely sick or even worse. Please Subway corporation look into this location and the employees working there.
google
Oct 2023
They waited till food was made and wrang up to tell me they didn't take coupons .With prices of food, I would have gone to a different store if I had known . I ended up paying $ 33.38 for 2 footlongs and a pizza. It's absolutely ridiculous.


Frequently Asked Questions

What is Subway's rating?
Subway is rated an average of 3.7/5 stars across various online platforms.

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