Subway

I ordered cheese steak submelt but they gave me stacked bacon abd I don’t eat bacon! So horrible service

I'm a regular customer at this Subway, visiting 2-3 times a week as it’s close to work. However, the customer service experience has taken a nosedive over the past 4-5 months. The employees, particularly one individual, have consistently shown a lack of basic manners. They neither welcome me nor express gratitude for my service. When I make specific requests, like asking for a particular salt in my food, they seem unwilling to fulfill their job responsibilities. There’s a specific employee who not only fails to greet me but has gone so far as to mock me, making inappropriate comments about my personal life. I was shocked when he mentioned hearing about me supposedly getting kicked out of a club, a conversation he likely had with a colleague. This breach of privacy is completely unprofessional. The situation escalated when during a recent visit today, I jokingly commented on the frequent request to show my student card to him over and over again, something no other staff member insists on. Instead of taking it lightly, the employee threatened not to serve me, claiming I was being cheeky. This is particularly frustrating considering the continuous disrespectful behavior I've endured, including sexual jokes when I initially started visiting this place by him. It’s disheartening to witness such unprofessional conduct, and I feel compelled to bring attention to it. The lack of courtesy and the inappropriate comments have reached a point where it's affecting my overall experience, even though my sole intention is to get my food without any hassle. It's high time the management takes a thorough look at the customer service dynamics within their establishment.

Not for me

I have visited this branch twice on 15.11.2023 and 22.11.2023. When I was paying the bill, it was said that the QR Code scanner for the reward points was not working and I was told that I would be given the bill and from that I can claim the reward points. I remembered to claim the bill yesterday only, but I found out that I was issued a duplicate copy of the bill both times and the Claim number isn't available in it. Now I am not able to claim the reward points anymore.

Great food at great prices. Served by a very nice and friendly young man, think he was new. Very warm and smily member of staff

Called store to make some changes and person on another end was so arrogant, told me to dont give instructions.... so cheap behaviour and if he keeps on doing this to customers then its a great loss to store @subway