Subway

Today we tried to cisit subway in burnsville.. Door say open at 8am. 934 am they are still not open. A staff member did open the door as i am typing this to let us know it will be another 30minuter. Another customer drove up and asked us they were open and we had to inform them no.. Very upsetting. And what gets me…. The door and online states opens at 8am.. not after 10am. I would understand if a letter was put up. We open at 10am or something but their was nothing.. Not wheelchair accessible.

Haven’t been to Subway in years and based on how it went this time I probably won’t again. Both times I tried placing an order it got cancelled with no explanation. What’s the point of having hours saying open until 9pm, but be closed by 7:30pm? Ridiculous.

Worst place I ever worked for besides Walmart. Was working the store alone doing the work of 3 people in 1 shift often and management was the worst after Tyler left

They make it exactly how you want it without putting their own opinion into making your sandwich. Non bias

Ordered Supreme Meats and Ultimate BMT using the app. When I got home instead of 4 meats in the sandwiches there were only 2. Very disappointed.

I ordered for pick up at 7:58pm, it said it would be ready at 8:15pm. Not knowing they closed at 8:00pm, I arrived at 8:15pm and the doors were locked. I then called the store and some bearded guy answered and told me to call the next morning in order to get my refund. This is HIGHLY unacceptable. They should just be able to cancel it, it shouldnt be on me to cancel it if the website said it would be ready. OR they should just make the order since the store was technically still open when i ordered it!! Played manager phone tag the next day, never got a phone call back and never got my refund. Terrible experience and money wasted for nothing.

Prompt and friendly sercice.

I wish I would have caught the young ladies name, but she was the only one working and she had such a phenomenal attitude. Made conversation with EVERYONE that was standing in line even though none of us were together, and there was at least 6 people waiting in line. She was so fast, polite, and beyond amazing. This woman deserves a raise! Honestly was the most incredible food service I have ever experienced. Thank you for being such an amazing woman and hard worker! ❤ oh yeah, the food was good too but the customer service is what really blew it all out of the water :) thank you again !