We've been coming here since it opened with no complaints. I'm allergic to coffee so always order tea, husband orders coffee, and it's been great. The last 3 times there's hardly been any tea in the bag for a 20 oz and today I was told that's all they put in and instead they steep it longer. Anyone who regularly drinks tea knows that's NOT how it works--it ends up tasting like paper. She was so rude about it-- I am done with Steam Dot. Kaladis puts enough in a 20 oz to reuse it twice!