Steak 'n Shake

STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!! If I could give this Steak 'n Shake a zero I would. What an awful place. This is not the Steak 'n Shake you know and love. This location is managed terribly if it's managed at all because the employees barely do their jobs. Corporate would be appalled. If it's a franchise the owners should have the place taken away from them. The employees at this location are lazy, unapproachable and unhelpful. All the employees were sitting in a booth just talking when we walked in at 10am opening. We were the first customers of the day. Place was empty so service should have been good. But no not the case at all. Our food took for-e-ver. Finally went up to the counter to inquire and it was all just sitting there waiting. Not one of them told us it was ready. Just hid in the back laughing and chattering away with one another. I ordered an extra chicken tender and had to point that out otherwise it would not have been given to me even though it was on my order. Ordered a shake but the shake machine was down. Which is ridiculous; "shake" is in the name! The machine should be serviced & cleaned before opening so customers can buy what Steak 'n Shake is known for!! One of the girls came out to tell me after I payed for it even though they saw us when we come in and pointed us to the self service machine to place our order when I wanted to place the order with one of them. Not sure why she didn't just tell me then they had no shakes. I asked her for a credit but all she offered me was a soft drink instead. Shakes are more expensive than soft drinks. If I was able to place the order with a human rather than service myself by placing my order with a machine I would have known and not ordered it. My son ordered a soft drink but the self service drink machine would not scan the drink ticket so he could not get his drink. The girl was standing right there, made eye contact with me and heard! us struggling but offered no help. She just walked away. He had to drink water. Went to try and get a credit for it all but was not able to because the girls were way in the back avoiding customers, doing as little as possible, being lazy. I literally could have gone behind the counter because they vanished all the time and cooked my own food and probably cooked it better. The entire location was filthy and the floors and seating areas had not been cleaned at all. Both napkin holders were empty so we had no napkins for our meal. The bathrooms looked and smelled like they belonged at a turnpike gas station. Do yourself a favor and go somewhere else. Place is putrid on so many levels.

You have to wait 30 minutes to get your order no matter the time of the day. Feels like they are under staffed but it’s not a temporary thing, it’s always the same. Also, they have this new thing in the soda machine that you have to scan your receipt to get soda and works only one time, this is the only restaurant in the area where I have seen this. Bad experience over all.

If you don't like it, then you're not here.

You have to serve yourself not friendly staff cold hamburgers cheese cold and shakes we ordered 2 chocolate got 2 vanilla shakes. This place should close .nasty staff! Cold food! Aweful

Hate it

Just bought an Oreo shake from here and it was so disgusting it was expired. Called a bunch of times no one answered. So here I am leaving a review. Sorry but that Oreo shake was horrible because it was expired.