Steak 'n Shake

Update ... manager called me to learn more about my recent experience. Kindest woman. Showed guenine passion to delight customers. I'll be back soon!! Odd experience- Location refused to provide a dip cup with extra mac sauce for on chili 5-way. Gave the chili back. The burger was good.

Good burgers and great shakes!! Clean and fast.

The associates are slow when preparing the customer's order. I just spit out what I put in my mouth when eating the chili. Something is hard. You need to check each batch before serving the customer. The fries are cold.

Love S&S. Burgers are a cut above the rest. I'm always glad to give a 20% tip while ordering on the kiosk. Thanks for working hard in a land where many don't work.

I asked for my burger plain and the lady made it wrong. When I asked them to remake the burger, they took it and just scraped off the ketchup, then acted as if they made the burger correctly.

Well I will officially not go to a steak and shake again. The employees acted as if they hated their job and the people in there. They are no different then McDonald's now other then the milkshakes. And they are asking for a tip. Tip belong to a staff that caters to their customer. That typical fast food restaurant quality food and service. So long are the days of the the good S&S.

The new steak and shake is interesting. Instead of a wait staff, I placed my order at a kiosk and paid my bill. I fixed my own drink and picked up my order promptly at the counter. They served the same great burger and fries