Steak 'n Shake

It's nothing like I remember

We came here and ordered a butter burger that was supposed to have grilled onions on it. When the burger came out it had raw onions on it and 2 Tbs of uncooked butter. The staff was pretty unfriendly but other than the one burger the rest of the food was good.

I placed and paid for an online order on 4/6/24 for $33.90. When my nephew arrived to pick up the order, he was rudely told that the order was not in their system. He showed them the order number and they said there was nothing they could do. My husband returned with the email confirmation and again was rudely told that because the order was not in their system at the store, they could not fulfill it. They said they would start the process for a refund, which we never received. We simply wanted the french fries we ordered for our party. We weren't given the food we paid for or a refund and I can't find anywhere on any website to make a complaint. The staff and company are a true disappointment.

The best burgers ever!!

Overall it's a good restaurant. The service and atmosphere are great. But as for the food well, my double stake cheeseburger was super greasy, and the fries didn't really have a taste to them. As if they just fried a potato and call it a day.