Steak 'n Shake

Alex is a vibe! Her customer service is a 10/10. Even in the drive thru my experience was great. This type of service is appreciated.

I went and ordered my food as well as 2 shakes the lady making the shakes came out called the wrong number and someone else got my 2 shakes even tho they knew they didn’t ordered shakes! I was there waiting for over 25mins for my shakes so I told her she called the wrong number and someone else got FREE shakes while am here still waiting on my number to be called she took forever to get me my shakes and came out with an annoying look on her face because she had to make them over ( which is her fault cause she called the wrong number). Worst of all she didn’t even apologize for the wait or mistake made. Thanks to the chef who thought I was there a bit too long and intervened and ensure I got what am suppose to.

The food is good. Service is always slow.

Ordered a hamburger, chili and a mint Oreo shake. I didn’t get my hamburger, got a cold, mushy large fry, and the wrong shake. You have one job, to put food in a bag. Seriously? Do better for $25 worth of food.

No table service makes me sad