Manager is very very RUDE HAS NO CUSTOMER SERVICE WILL NEVER GET A PENNY FROM ME SHE NEEDS TO LEARN HOW TO TALK TO CUSTOMERS
Food is great. Service is great. Diner atmosphere and good prices.
No hand sanitizer in lobby. No soap or paper towels in bathroom. All fountain drinks were out. Only tea & water
Delicious food and excellent service
Customer service is what I always remember first and foremost. They had great customer service.
I called because their mistake and manager hung up on me
Went through the drive thru today and received exceptional customer service. The staff was friendly and professional. The food was hot and came out fast. I haven’t been to Steak and Shake in a few years and was pleasantly taken aback by the attention to detail in making sure the customer experience was satisfactory in a climate where most fast food establishments just don’t care anymore. Thank you for the effort!