Steak 'n Shake

Glad I checked my burger before I took a bite…

Slowest drive thru ever, took 30 minutes sitting at window

This place has become so much better since new owners took over. The food is always hot and warm.

You all have ruined this restaurant and many more with the kiosk. It takes forever to get the order in and then it came out wrong. It’s sad that it is so dead in here at 12:00pm on a Saturday when it used to be hopping in here at this time. I really can’t see how you can stay in business like this

Kiosk.....cold food.

Wow! Have not been here in a while and will not be back. The chili is now watered down steak burgers and milk shakes what I expected. They got rid of all wait staff and the place is 95% self service. Very empty but understandable considering lunch for 2 was almost $31.00. They will not survive the next recession.

Worst food ever..fries were horrible, limp and soggy, very greasy, hamburger not cooked still had raw place and trying to get the drink was crazy with you not able to get refills … SO VERY DISAPPOINTED!! We never get to go out and this used to be our special “treat”….wasted our very hard to come by 20.06 !!!

Giving this location 5 stars because it's the cleanest S&S I have been in. Shakes were excellent. Burgers were great. Fries were hot. I agree asking for a tip when you have to do most of the work is asinine. However, they (company wide) used to be Steak & Wait and tipping after waiting forever to order and forever for the food was even more infuriating. Still probably the best $5 deal in fast food.

No other customers when we got here. Can totally understand why. This place is sterile looking and has about as much personality as play doh. You have to order your own food at a kiosk (which seemed to defective as it didn't want to acknowledge each request, without being pressed multiple times) as well as serve your own beverage. And they expect you to tip their effing @sses! Haha. What a joke. Food is brought out without any silverware. So you have to get the flimsy pastic silverware, that is ridiculous, yourself. They no longer have regular saltines as an option just oyster crackers. I can't believe how far down Steak and shake has fallen since they first opened in 1934. This establishment used to be a customer based sit down and be waited on restaurant. Having worked for Steak and shake in the past, I'm embarrassed by what has become of them. Only one person came in while we were here and he left disgusted, proclaiming that he'd won't be coming back here. The lack of service directly correlates to their lack of customers. Who basically wants to pay for doing half the work.