Starbucks

Awesome with a perfect order

Drinks are good but they always are closing early (4pm today??) the parking/drive thru set up is also so dangerous. Online ordering has been turned off for over a week and now unable to even go inside as they have their doors locked. The drive thru is so backed up due to this that it’s out into the road.

The service is great here! The drive thru layout is awful. The double drive thru lanes only work if people in the left lane are kind enough to let right lane people merge. For the revenue this location is making, I really hope there are improvements made soon— add another ordering speaker to the right lane or have employees in the drive thru taking orders.

I had a horrible experience yesterday in the drive thru line. It was busy because of the 50% off Thursday deal. I was waiting for 15 minutes in the second line when a blue car that had got there 5 minutes after me pulls into the first lane and when it came time for me and the green jeep in front of me to move up and merge over, the blue car cuts us off. I got out my car and went up to the mic and that’s when an employee FINALLY decided to go outside and I thought he was going to manage the line and get things sorted out but no, he came out heated with the nastiest attitude telling me to get in my car and I’m saying how the lady just cut in front of me and another person and nothing is being done, nobody is saying anything to the lady that cut us off and how she got an attitude when something was said about her cutting. I go back to my car and they still SERVED the lady that cut in front of us and when I got to the window to pay for my things, the same employee that had the worse attitude, told me that I can’t be getting out of my car because next time he’s going to call the police and refuse service. I was so dumbfounded that I’m the one getting scolded and threatened to refuse service when the lady that cut in front of TWO cars was served and didn’t have anything said to her. I told him I will never be coming back so he wouldn’t have to worry about that. He continued to “lecture” me even after I said that’s fine, can I just pay for my order and go. He allowed me to pay as he’s still threatening me with the cops and saying that it’s just Starbucks policy and I said I understand, I don’t care I just want to wait for my drinks in peace and go. He tells me my last drink will be out and still continues to talk about refusing me service next time. I said, once again, you don’t have to worry about that because I won’t be back and can I please just have my last drink, I don’t need to hear from you anymore while I’m just trying to wait for my drink. FINALLY he hands me my last drink and I leave. I didn’t get his name cause I was so upset but it was a olive complexion male with dark curly cut hair and brown eyes with a beard stubble. I will never come back here nor will I recommend this place to anyone. I felt mistreated and automatically made out to be the bad guy because of my skin color. Meanwhile the actual bad guy was treated with respect. What a shame.

I went in today and they gave me my drink without ice. When I asked where the ice was the barista rudely shot back “no one brought me ice” the manger stepped in and got me ice for my drink but I think it’s ridiculous to serve a drink without ice. I also get the holidays are a stressful time for food service employees but there is no need to rude.