Very rude and unprofessional
Atendimento da funcionária KARINA foi extremamente rude, mal educada, grossa, se não sabe lidar com pessoas que vá Trabalhar no zoológico, alerta do balcão estar super sujo, copos sem identificação uma verdadeira zona
They are always slammed. I ordered a premade ready to go food item (that did not need to be heated) I was told I would have to wait with the 15+ people who were waiting for drinks. I had two little kids with me and just wanted a piece of pumpkin loaf for them. This location is always super busy and the staff seem pretty fed up. I avoid coming here at all costs!
Soooooo slooooooow. Horrible service, Waited 25 minutes for a mobile order.
When I arrived I had to wait a moment to order my coffee because the girls who were working were like half lost. Then a very friendly girl helped me and I ordered an espresso. I was waiting for approximately five minutes until I tried to approach one of the girls to see if my order was ready, and I discovered why my coffee was on the counter, it turns out that the girl put it on the counter and never called me or ever He said my name. Of course when I drank the coffee it was no longer hot. If I give it two stars it is because of the attention of the first girl.
Will not honor refills like they used to.
The worst customer service experience I’ve ever had.
Don’t trust their hours. Came at 8:15 when on google maps and their website said they close at 8:30 they said it was wrong and they’re closed, very misleading. Waste of time to walk in the mall to only find out they’re closed when the mall was busy still.