Starbucks

I rarely post reviews but look at the review score. Quality speaks for itself. I live 3mins away from this location but I rather drive longer to go to the Del Mar Heights or Carmel Mt. locations which are approximately 15mins away from this location. This location ALWAYS has bad service and even worse quality of drinks. I last went here 3 years ago and it was pretty bad. Tried it again today hoping they had improved - but I was sadly disappointed again. I asked for a refund of my order and I returned the drinks. Everyone was non-apologetic and just not caring about their low level service. Hence the reviews shown here. I don’t plan to ever go back. It’s a shame since it’s so close and I could practically go walking. It is what it is.

When I went there, there are two employees one of whom looked like a newbie getting a training from manager. So I placed an order of an iced americano with one shot, and the manager pretended not to hear the word "one shot" being confused with white shot which is non-sense in this situation. After I got my drink and headed to home, I noticed that the drink was bitter which means it had an extra shot in my Americano!! Additionally when I got to the place to have my order corrected with one shot and extra charge being refunded, the trainee was not able to refund the credit to my Starbucks cash, making me wait until another employee came to give me a cash. Also when I asked where the manager was, I was told she was in the meeting. The whole processes I experienced you think were coincidental or some kind of pre-planed actions to make me upset, angry, down? It is up to your judgement, but I am having consistent bad experiences about economic activities with people which means the actions are targeted with purpose.

Terrible customer service…

I would like to take a moment to write a review about an employee who really deserves recognition. One of the employees, who went by the name of Marquise, was so helpful, kind and sweet that he stopped his work to get my order; although, it was officially closed as it was past 8 pm a little. I really was craving it and I was fasting all day. I appreciate his help to quench my thirst and craving.

Gave us wrong drink, we already left so didn't go back.

This store doesn’t offer in store pickup, doesn’t have a device to scan your codes on the app, and not very helpful baristas. They were rude and not friendly. Disappointed with the experience I’ve had 4 different times here

Asked for a extra day cappuccino, they poured 3 quarters milk. Coffee beans were horrible they used. Defiantly don’t know what there doing at this location.

Always good...always