Starbucks

This was my first time ordering from this location. Went here to order a LG dragon fruit juice for my mom about 10-20 mins ago. The lady at the cashier was very friendly, but the guy who made my drink who’s name is “Zay” was not so friendly. I called in to make sure to get his name. No acknowledgement from this guy, no thank you. Nothing. He greeted every single person after me, but did not acknowledge me whatsoever. And it’s obvious as to why. You should train your employees to treat EVERY SINGLE PAYING CUSTOMER with respect and kindness, regardless of any perceived differences. I don’t know this guy and he doesn’t know me, which is an issue for me, because I have done nothing wrong. You shouldn’t treat people with horrible customer service or choose not to greet certain people because of who they are and what they look like. I’ll be sure to tell my friends and family about this location.

This store stays FREEZING during the winter. Very unwelcoming. Thankfully the baristas are super friendly - Starbucks stop being so cheap. ;)

I’m going out of my way to write this review thanks to the awful service I received this evening from Chloe. I don't got to Starbucks often, but a buddy gave me a $10 Starbucks gift card and so I came to this Starbucks about a month ago, ordering the seasonal "iced" sugar cookie coffee drink recommended by the barista, and I had an $3.25 balance remaining on my gift card after this visit. Today, while in the area with my wife, I returned to this location and showed the gentleman taking orders the receipt with my remaining balance and asked him for the same drink. This drink is made with almond milk by default. I'm actually severely allergic to almonds and had substituted oat milk for almond milk, which the receipt showed and which he read out to me before inputting my order. When they finally called me to get my drink, I was annoyed (but only internally), as they had given drinks to 2-3 customers who came in 5min after my order, and had already given my wife her drink several minutes earlier, Chloe announced it as sugar cookie with almond milk, not oat milk. When she said that, I asked politely if they had put oat milk in it and she replied with yes, but with a dirty look and rude tone. I thought that was a very weird reaction to a simple question, but whatever.. so long as I get my drink, cool, I'm out of here. Then she hands it to me and it’s hot coffee. I go “excuse me, but this is hot and I ordered the iced version.” She replies that there is no "iced" sugar cookie, that the menu is confusing, but it’s okay, and that everyone makes mistakes. At this point, I sat back down, clearly leaving the hot coffee behind, assuming she would make me the correct drink. I patiently waited as she kept making drinks for other customers that were entering after this exchange. She messed up another ladies order in the meanwhile and also had an argumentative tone when interacting with her. Then, when nearly 10min had passed, she looks over to my wife and I and asks me in a rude tone, “what are you guys still waiting for?" Her intention here wasn't to express concern or apologize for making me wait to receive the correct drink - it was more of a “why haven’t you left” type question. I, again, clearly left the drink behind on the counter. I guess she was trying to wait me out and hope I would accept the drink as is when I really did not want hot coffee. I replied with "I'm waiting for the iced sugar cookie coffee drink that I ordered." She proceeds to roll her eyes and says “okay, ill get that for you,” and then again starts with the, “but you know there is no such thing, the menu can confuse you and we all make mistakes.” She seemed jittery - I don’t ever, and I mean ever, accuse people of taking meds or the like, but perhaps she does and that’s the reason for her erratic behavior. What type of person gets so angry when asked to make the correct drink? She's a strangely upset individual. So, it was clear at this point that when she said “we all make mistakes,” for a second time, she meant that I made the mistake, not her, which is hilarious because as she kept on repeating that no such drink exists, there’s literally a picture of it as a featured drink with ice on the menu right behind her. I'm non-confrontational and I'm certainly not going to put myself in a position to argue with Crazy Chloe. She decides to make me the iced drink, finally. It took her under a minute to make, meanwhile I've been sitting there for 15min after my initial order. To further demonstrate what a spiteful individual Chloe is, she intentionally left room at the top + excluded the sprinkles, both of which I received in my first experience at this location, which was pleasant - the opposite of this one. She then wished my wife and I, happy holidays, in a condescending tone. Chloe, you shouldn’t be in a position where you’re constantly interacting with the public. I'll never visit this location again so as to not encounter you and your poor attitude. Starbucks would be out of business if they had more Chloe’s around.

Great people. Consistent quality and a willingness to make it perfect if it wasn’t the first time around. Today it was Zay and Jordan. I had a venti drink from another Starbucks, which wasn’t done right. Zay offered a gift card as that wasn’t right. Then Jordan whipped up my 2 apple crisp drinks, both a 100 % divine!

Staff are fantastic. its got a neighborhood mom and pop shop appeal - standouts are Lex, Chloe and Adam