Starbucks Reserve

I love this location and always have a great experience here. However, on Sunday, I went in , and I was accused of stealing my cup from them . The young lady just kept going in . I was embarrassed, disappointed, disturbed pissed off she made a scene in front of everyone. I canceled my order. I didn't know we could purchase products and not use them with the company we purchased from. Smh, I need time from this location that one hurts .

The coffee I bought tasted musty like they aren't cleaning the filters.

Dirty bathroom

It's very usual Starbucks.

One person working cashier , big line while workers were I believe on break so I left . When I came back the place had a smaller line so I stayed , when I ordered employee had no clue how the register work (not sure if he’s new so I do not mind) and gave me nasty looks and remarks .

They need to keep the restroom clean other than that it is all good

Listen, I'd understand this is a business but this is also a local well-known coffee shop and as a person that use it once in a while and make purchases from this location before in the past. The issue that I am having with this location as I had with many, why is the music so loud? I am trying to have a business online meeting over the phone and I am forced outside to take my meeting outside the starbucks. This experience has gone wrong in many ways when it come to making a purchase to also sit down to take care of business. It's kind of disturbing to have the music so loud that I can't have a conversation inside the place where I made a purchase and have a meeting. Maybe this is why New York is hard of hearing. No one listens as I'd watch someone order a drink, and then that same person that order the drink, got the wrong drink and I'd had to question the staff motor skills. Does anyone at starbucks that people come to work as well and sometime music over 90dB is extremely unhealthy. This is why I rather go to other cafes with less music at a lower dB volume. Maybe they should turn down the music so they can make less mistake at the counter when making orders. Update: why don't they fix the power in this place? yes the power is not working on one half of the place. It's been out since November 2023 and I went to Vancouverer BC and madison Wisconsin to come back to the same issue. This is why I don't like ordering from this location. sometimes staff are too judgemental and need to learned some professionalism.