Starbucks

I understand being busy and understaffed - I really do and I try to be extra sympathetic about it. However, I spent $10 on a shaken espresso and it was made totally wrong. I really, truly hate asking for a remake and I have only done so once previously. When I approached one barista he said he refused to remake a drink he did not make in the first place. The other two baristas kept trying to shift blame to the others. In the end their hostility made me cry. It’s whatever, just super disappointing.

Everybody is not working, it’s more comfortable to play with the phone instead of answering costumer’s questions, too easy to earn money, right?

Terrible service - 5 people moving slowly behind the counter, one person taking orders, and 20 people in the line. Get your coffee someplace else

Visited the Starbucks in LGA airport Terminal C and was thoroughly disappointed. The service was slow, and the staff seemed unorganized. A noticeable lapse from the standards I've come to expect from this brand. I hope they address these issues soon.

They automatically added 20% gratuity to my total. I wouldn’t have known if I didn’t ask for the receipt. Moral of the story, ask for a receipt. Also, if you order a bagel with cream cheese, double check that the cream cheese is in the bagel bags. I only noticed when I got to my gate, and had no cream cheese for my bagel. Wheelchair accessibility: No stairs.

Not only do they not know what an espresso macchiato is (they tried 3 times and got it wrong, gave up and gave me an espresso), they also don't have any normal sugar, like at all. Only Splenda or stevia.

Only 1 employee working with a long line and no sense of urgency. No smiles or good energy. Waited 15 minutes for a cup of coffee and it wasn't worth the wait.

This is a review for the one on the lower level of Terminal C. I ordered a breakfast sandwich; about 15 min went by and I asked one of the people at the counter how long I could expect to wait. She was right in front of me and she clearly heard me, but she ignored me. My order came about 5 min later. I've rarely had someone just ignore me like that. I hope they take note of all the negative reviews and get their act together. Maybe part of it is that they need more staff. They could also let people know, when they order at the cashier, how long they can expect to wait.

Takes forever