Starbucks

Very nice employees

Do not use mobile order here unless you have time to wait for 15 cars to be served via the drive-thru. I've paid for 2 orders in the last 30 days that I didn't have time to wait for as café lobby was locked (all doors/both entrances). They should shutdown mobile ordering when the lobby is closed. It seems so inconsiderate to the customer to me. I'm local and won't return. Pay your staff and you might remedy your constant turnover. That's what local business leaders do.

I went to get my mobile order this morning half an hour after placing. It was an in-store pickup, but the drive thru was empty and with it having snowed outside, I wanted to take the convenient route and just pick it up at the drive thru. When I pulled into the drive thru, nobody said anything to me. I waited for 5 minutes. Another car pulled in behind me, then another. Finally, I decided to just go to the window, where I saw two employees with their backs turned working at the bar. One turned to look at me, then hurried and turned away, ignoring me. At this point, I’m confused, because the app and website clearly state that this location is open. It’s 7:30am. A lady walks by, she seems to be the one in charge. When she notices me; she shakes her head no and gestures for me to leave. I’m shocked. I shake my head yes, and grab my phone mouthing “mobile order”. I’m just trying to get my coffee and go to work! She opens the window and says “We’re closed” to my confusion. I say, “What do you mean? I placed a mobile order half an hour ago. Y’all are all here” and I gesture to the others. “No, we’re trying to get everything up and running. I just walked in 15 minutes ago so I don’t know what to tell you” she huffs. I’m completely baffled. How am I paying for a drink and now being told I can’t have it? Everything online clearly says this location is open! I ask “So I can’t have my drink? Y’all don’t have it?” and she sighs loudly “What’s your name? What did you have?”. When I tell her, she interrupts and says “Yes I can’t do that drink, my espresso machine isn’t up” and just stares at me. No apology, no solution. I’m angry now, and say “What do you want me to do then, come back?” and she nods “Yea if you want”. So much attitude and so little explanation as to why this is happening. I’m so confused, angry and frustrated. I don’t know what to do, so I drive off and go to work. After waiting another half hour, I go back to the Starbucks to find that they have closed the store and are only open for the drive thru, which now has about 9 cars in a line that is not moving. So, I wait for another half hour in line for my coffee drink. When I receive it; I’m given no apology, nothing. Just a “here’s your straw, have a good day”. I wish I could say this experience is new, but it’s not: Unfortunately, this Starbucks has had mobile order issues before, selling drinks and then only being open to a drive thru that doesn’t move while the store is shut down. I can’t understand how this keeps happening; and how I was treated so poorly today without being offered anything, not even an apology. It’s safe to say that this experience will be keeping me from visiting this location anytime soon. I’d rather drive another 15 minutes to the one on Hwy 66 than be treated so terribly. Do better.

great tea

Don't go to this one. It's a trap. You'll sit in line for 30 minutes to finally make it to the ordering board and read that they can't blend any drinks.

I enjoy this Starbucks because usually the staff is kind and the service is fast and comes with a smile. I’ve never had a problem with this location so I would definitely recommend this location to anyone who enjoys Starbucks coffee. My recommendation is an iced chai latte which I get everyday.