Starbucks

Busy, but for good reason

Cutting product. After going back and forth with my reviews I'm now convinced that they are deliberately withholding product in order to save money. I get a white chocolate mocha everyday from there. Every once in a while I'll go through one or two weeks of it being a weak and lacking sweetener. I can understand weak coffee but when the sweetener is lacking at the same time, everyday, that tells me they're cutting product. So when this happens I drive down the road to the other Starbucks by University parkway where it's always the same, always consistent.

Busy! This location is continuously busy, expect to wait to place your order, expect to wait for your order. Expect 100% top notch customer service. Vegetarian options: Milk alternatives, food alternatives are abundant. Dietary restrictions: Again, abundant Parking: Just tight in this one. Difficult to navigate past the drive thru line to get to the parking on the other side of it. Kid-friendliness: Cake pops! Fruit options, milk options, Wheelchair accessibility: At the entrance

This location is my go-to location with the distance from my apartment to the great and quick service. I always enjoy my morning coffee. No hate, but also- can we not get lgbtq+ flags on our cups? I don’t mind who is making my coffee, but please leave your politics and opinions to yourselves. I just want my coffee, it’s too early for this nonsense. I don’t care who you are or what you do, but don’t push this kind of behavior onto your paying customers. Not everyone cares. Just really unprofessional and unnecessary.

Lines are way too long, slowest Starbucks ever

Review is based on service. I placed an order on my mobile app just before I got to the drive thru order screen and the employee said for future reference I should place the order 5 minutes before I get there. Seriously? I understand I came during a busy time but I would like to know what the issue was considering it’s no different time-wise than placing the order with her at the screen. lt’s not like I placed a big order or something. I even got the notification that it was ready while still in line and three cars away from the pickup window. In my opinion, that was an unnecessary and unprofessional thing to say. Not to mention that the Brown Sugar Shaken Espresso always comes not filled to the top and it’s made quite different frequently as if there’s not a specific recipe for it.

horrible customer service!I ordered a drink to pick up through drive through far in advance, I got stuck in traffic and I got a notice that my drink was finished. So I pulled to the window with one person in front of me and a line at the order machine. When I spoke to the first person, I wasn’t greeted I was given a price. This was my birthday order so it was free which means they didn’t know who I was and that’s no surprise to me. I explained that I had placed my order and it had said it was complete, but I was stopped midway through And yelled at by another employee. Apparently I had broken their policy and I should have gone through the whole drive-through line. My experience was hideous from a customer service point of view. The drink was barely warm and they didn’t bother to put a sleeve on it. I hope the store closes .