Starbucks

I always expect to wait in line at Starbucks, it's not uncommon to take 15-30 minutes to make it through. However what I don't expect is the lack of customer service and the downright rudeness from the guy working the drive through. I sat at the speaker for a few minutes with nobody saying anything so I said hello? and got "just a minute" in response. 5 more minutes go by..in the rain..place more order, sit in line another 20 minutes. I get to the window and he hands me my first drink, doesn't say anything. I gave him my card and he shuts the window. Another 5-6 minutes and I finally get my other drink...have to ask for my card back. He was just short and snippy and acted inconvenienced by my existence. No sorry for your wait or have a nice day and to top it all off my drinks tasted awful. The coffee had a burnt taste to it. Will not be returning to this location. $14 for 2 gross drinks and unfriendly service.

Prepare to spend 20+ minutes in line for overpriced coffee. The corner location has a tiny parking lot, which makes it incredibly difficult to form a line without people waiting in the middle of the street. The coffee itself is fine, but you can find better.

No food, just cup of fresh brewed coffee to go.

Expensive!

I have bought drinks at this location on a monthly/weekly bases for over a year. Sometimes my order is for 1 or 2 drinks but sometimes it is 6- 8 drinks. The first time I picked up 8 drinks for a Saturday "pick me up" for everyone at our clinic, some of the drinks spilled in my car. After that I started ordering them to pick up and have been requesting bags to put them in because it was only me and 6-8 drinks. For months the employees at Starbucks have been willing to accommodate my need for bags and very nice. But NOT today, 2/10/24, I was told no by an employee who was clearly doing her job by telling me no. I said nicely I need them because it was just me and 7 drinks. Another older employee said I could not have bags because Starbucks only provides bags to delivery services like Uber eats. I replied that I had received them before from this location. The other nicer younger employee offered to help me carry the 7 drinks to my car. I said no, I NEED bags with a less nice tone because I felt Starbucks was being unreasonable. And the other older rude employee said fine, its not worth fighting about! She was right. It isnt worth fighting about. (I didnt realize we were fighting.) But we were having not nice voices with each other. If a customer needs bags to carry drinks, then Starbucks should not require their staff to cause strife and tell customers no we only give those to delivery services. The not very nice employee even said she had done it before (carried 7 drinks in her vehicle) and had no problem. Well, wonderful for her, if she has never spilled a drink in her car. But unfortunately, Starbucks drinks (more than 3) spill in my car because I cant control other drivers who stop quickly in front of me and drinks spill OR my car hits a bump OR something else happens and drinks spill. I DONT KNOW WHY delivery services are given bags to keep their vehicles nice and clean. However, customers like me are told no you cant have bags to carry drinks. Instead Starbucks will give you 2 cup holders to put in your car and and attitude of "well, its to bad if the drinks spill on the way to your destination." Why does Starbucks refuse giving bags to paying customers to help keep the drinks from spilling and help keep our vehicles clean? Today, when I bagged up the 7 drinks in 4 bags with 1 food item (happy to do it myself, had offered to do it myself in the past but the prior employees would not let me and 2 of them bagged them up in the past), I arrived at my destination and 4 drinks had spilled in the bags and 4 did not. At that POINT, I was glad I was not willing to leave without bags because I am glad I do not have coffee stains in my car nor did I have a mess to clean up. If Starbucks changed their policy about providing bags to customers who are picking up more than 2 drinks alone (in the last month or two), then Starbucks please PLEASE change the policy back. I give this policy of not giving customers who are picking up orders of 3 or more drinks a star rating of Negative 5 (-5). If Starbucks policy at this location is not to provide bags for customers picking up drinks for other people than themselves, then Starbucks needs to change their policy or change the app to prevent customers from picking up more than 2 drinks for 1 person to deliver to a destination so that 1 person showing up to pick up 6 drinks for other people wont have to stress about the mess in their car. For heavens sake, WHY is it a Starbucks policy not to provide bags to customers who need them to transport drinks in a safe and clean manner? Its not like I was asking for a Starbucks bag and putting something else in it. I was putting Starbucks drinks into a Starbucks back so that I could take my friends their Saturday morning "pick me up"!!!! Starbucks drinks are not cheap BUT they are great! 5 stars for the drinks! -5 stars for take out policy

I like consistency, they have it.