Starbucks

Starbucks get worse and worse. They removed all the tables, prices are high, no service, No quality. Very disappointed. Would prefer other coffee shops instead

I have been coming here for 10 years. Today I had the worst experience. My server, for whom I was waiting in line, (a little round with light brown hair in a bun) just walked off. I waited about 3 minutes and asked another girl to call the manager. She went to get him and said he was in a meeting and gave me his card. Gregory Holley. Then I started complaining vociferously and he appeared. He and other staff members said it was the end of her shift, as if that was a justification. I am not responsible for how changes in shift are made. But I do not expect to be just left standing, when all I want is a cup of coffee. Gregory did not even understand what had happened. He has no idea how to understand a complaint, treat it respectfully, and manage the service in his store. I have been going to Starbucks since it came to New York, what has happened to management. This was abysmal

Johnice was an absolutely amazing , brought such poise to the service she provided and was well informed helping me choose an order. I look forward to coming back.

This Starbucks is in the old ATT building and is was one of the last ones to reopen after the pandemic. Great service, very nice staff.