I'm part of the family, but in Madrid, Yesterday morning had the opportunity to see how one of this employees named Liz, through some sugar bags to a client. I had the privilege to serve a coffee to Mr Carlos Slim, the richest man in the world, that happened and I didn't know who was this person. I don't want to imagine what could happen if he visits the store inside the Ralph 16. Please please please, make sure that you are doing a good job training your people. As part of your family I just felt so embarrassed for the gentleman older than 60 years. Starbucks is not a cheap coffee. Alma Reyes