It was shameful. Cafe was dirty & unlike so many others, there was enough staff but they simply stood around after getting my coffee.
The employees of this Starbucks are passive aggressive, rude and do not know how to make basic drinks properly. This is the fault of management. I used to work for Starbucks as a shift supervisor. I know how to make the drinks properly. I trained new hire's and would help them learn how to properly foam milk, use a thermometer, time the shots, etc. This is not a onetime experience at this location. This is the 4th time I have ordered a cappuccino and received a latte with milk foam the size of dish soap bubbles. I finally complained this time and said "this is not a cappuccino" the employee asked me if it was "light and frothy" I explained that I knew what a cappuccino was, and he offered to remake it (no apology). I then received another cappuccino which was still a latte with dish soap sized foam bubbles and not a cappuccino! It was also extra hot. I will not return to this Starbucks, and I suggest everyone try the Lake Murray Starbucks. The manager at that store knows what they are doing. The drinks are always perfect, and the employees are friendly and take pride in their work the same way I did when I worked for Starbucks. This Starbucks store at 7350 University Ave. does not represent the Starbucks Standard and Starbucks should take note.
Honestly I’ve never had a bad experience with a Starbucks until I came here. My order was done wrong 2 times! Not only that I was charged more than it should’ve been and twice on my card. The manager on site which was a lady so unprofessional.
Very friendly and super helpful staff!