Starbucks

My experience yesterday was HORRIBLE. If the girl name is (Sarah) if they were being honest, she was very rude, sarcastic & did not follow directions & had a smart mouth! I do not tolerate disrespect. When she made my drink, she squeezed SO MUCH caramel on top of it & did not drizzle it (being smart). She also made a comment: it's "Standard" that I put the strawberry puree at the bottom so ect....ect... No lady If I tell you how I specifically want my drink, I expect you to put the puree around the cup only and not poured... She treated me as if I was a child and didn't know what I wanted... She over blended everything and it was watery... Ingredients were missing as well. My drink was messy and overflowing! Conversation between the two of us was not so great. Her customer service was awful and she didn't even care... I ordered a special drink that I've done in the past that taste similar to a strawberry cheesecake. The first time around my beverage was made wrong by someone else & not "Sarah". Although the drink was VERY pretty and had all the ingredients they made it wrong with strawberry puree at the bottom when I specifically asked for it around the cup only. By doing this, once I stir my drink it will have the RIGHT amount of strawberry flavoring that's not over powering. Upon re-ordering it that's when I had a terrible experience with Sarah who made my drink the second time. I left both drinks on the counter and ask for a refund for them to only give me a card that says $4 off my next visit when my drink cost close to $9.

I had a great experience! I ordered a danish and they happened to be out so I got a lemon cake AND was reimbursed for the difference. You have a great team! :)

Great hot chocolate

We placed a Mobile Order, arrived 2 minutes prior to our expected pick-up time. The employee at the window unpleasantly stated we need to give more time for mobile orders. We asked sensibly what the difference between us placing the mobile order and ordering from the drive-thru was? The best business practice she could articulate was to roll her eyes and then say “just for future reference for all the Starbucks in the multi-verse”. Needless to say, I think the employees at Starbucks on Governor’s could take a customer service class at the Chick-Fil-A next door.

I would definitely go again.

It’s Starbucks …. Next to a hospital lol they are always busy but am so glad I have somewhere to grab a hot quadruple shot latte before work ! Employees are nice and the store has a lot of different seating options and arrangements to choose from. Also they consistently make the drink the same when I order it, which is rare at coffee shops believe it or not.

Great atmosphere. Drinks take a little long when busy.

This Starbucks location is completely disgusting. Personal drinks and items were noted in the food prep/counter area, disgusting bathrooms; missing soap at one point. There is dirt and filth caked on the ceiling around the HVAC vents over the food prep area. And the service is usually slow and unprofessional at that. I would recommend the South Parkway location over this one.