Starbucks

Got a gift card. Forgot that I hate Starbucks.

Good morning, I’m taking a little time out to share an experience at my local Starbucks this morning. I went through the drive thru, where Joel served me my coffee. I put my phone out the window to have him scan the app for points, which I assumed he did because I heard the scanner make the sound. I then paid for my coffee. While waiting for my second coffee I continued to look through the Starbucks app. I noticed the points number didn’t change. When Joel returned to the window I asked him why didn’t the number change on the app. Joel asked me to repeat myself which I did. Joel responded well did you tell me to scan it. I replied yes I put my phone out the window so you can scan it. Joel then asked again my concern. I stated again that the points are changing on the app. After a few times repeating my question Joel finally replied saying “ it takes about 30 minutes to 24 hours for your points to update. “ I replied oh ok thank you, and began to drive off. As I’m driving away with my window still down I hear Joel release a disgruntle ugh with a god remark. As if my question was unreasonable or annoying. Now what Joel doesn’t know is that I am fairly new with having the app and I am still learning how the app works. I found this experience with Joel very disappointing, disturbing, rude, impolite, and not of the experience of the Starbucks employees I’ve seen before! I will not be returning to that location due to Joel’s unprofessionalism and rude treatment.

Was very packed inside and in the drive thru, I waited 17 minutes for my “frozen” drink, which was watered down when I received it. Workers kept yelling at each other that they had to get the drive thru orders first. Then I had to wait about 4 minutes to pull out of parking lot because cars were blocking me in. First time here and last time.

For two people working the night shift They did a good job Had patience and drinks came out great They deserve a raise

Hate that this is the only Starbucks on the way to work!! How many times a week can you possibly get orders wrong?! (Yes shame on me for continuing to go) 3/18 Yet another wrong drink. Wow.