Starbucks

Great Starbucks, probably my favorite one in town. I come here often to do some work. Lots of tables, and very well lit. Bathroom can be a bit cleaner, though. Super friendly and helpful staff.

Great staff Always Happy

This Starbucks, a quintessential American coffee shop, lives up to its reputation. It provides what you'd expect: fast food coffee accompanied by complimentary wifi. In essence, it stays true to the straightforward charm of a chain coffee spot.

Most Starbucks are pretty on top of their stuff. This one, however, is not. The best word I could use to describe my experience is sloppy. The staff was yelling customer requests across the shop “do you want whipped cream?” And seeming agitated while doing so. There were boxes all over the counters. Drinks were sold out. I was guaranteed there were spinach wraps and after waiting 15 minutes wondering where my order was, I was told they were all out. This location could definitely use some improvement.

尚可

Not all Starbucks are created equal...some set the customer care bar so high other Starbucks staffers need to charter a plane just to see it. The local store nearest my home pooched a 45lb whole bean order I placed well in advance, so I began calling around. Shannon at this DP location went out of her way to assist me and I left with the majority of my order...finding my Christmas coffee beans had been tough, I called several local stores and even those with "some inventory" refused to pull together and set aside my order. Not Shannon, she recognized I had already gotten screwed by another store and she was going to fix it so I wouldn't hate all Starbucks. This store is much further away but I will drive here from now on solely because of the way she and her colleagues handled my needs today. I will never return to the store on Los Mares again. They really disappoint. I was pretty upset with that San Clemente manager when I called this Dana Pt. store and 90 minutes later I'm giving them a five star review. Go see what all the fuss is about. There's a great group of young women here who go out of their way to make you smile. Thanks Shannon, you're what customer care is all about. The staff’s collective goodwill permeates the atmosphere here and you can feel it when you enter the building. It is rare to find a place that instantly makes my feel good. Thank you ladies.