Starbucks

Came to a convention for the weekend. The employees were very rude each day. We walked out twice. Only went back to see if it would happen again. It did. Highly recommend if you are in the Convention Center just go down the hall and turn left and go to The Market by the escalators. Much more pleasant experience.

Believe the reviews!! Vile, nasty and astonishingly rude staff! Closed 30 minutes early and there was so much attitude from the employees, it's a wonder that they're getting paid. First day.. super rude (loud groans, eye rolls, the whole show). The second day we left without ordering due to the sheer malevolence of the so-called baristas. Save yourself from the obnoxiousness and go down to the Market Cafe next door, inside the Hilton. It's a 2 minute walk inside the convention center. Go back out to the main hall from Starbucks, take a left. Much friendlier staff and better experience for paying customers. Wheelchair accessibility: At least an hour before closing, they closed the gate so that customers could barely get in and the store appeared closed. There's no way anyone could get a wheelchair through.

The staff was friendly. The breakfast sandwich was good and served hot.

Ordered 2 drinks and a cake pop. Received cake pop right away. There were approximately 25 people waiting for orders, and 2 people walked away to go on break. We waited well over an hour, and both of our drinks were incorrect. My Matcha frap was I'm not even sure what! Never seen this drink before. Hubbys Iced Caramel Mac was hot and nowhere near his order. Sizes were not correct either. My drink was thrown away it was so horrible. Granddaughter loved the cake pop.

Rude staff, took 25 minuets for 1 drink, and did not take cash. There is a place down in the cafe area that has better drinks for cheaper.

When ordering the lady was so rude, she rolled her eyes when I asked for syrup, and just looked like she didn’t want to be there. When I got my order I asked for a venti and received a grande, when I went to ask about getting the venti i ordered the employees were so mean and they all had horrible attitudes, they also demanded I payed for a whole new drink. I waited about 30 minutes for my 1 drink when there was few people there.

Every morning something is broken and not working at this location - the blender, the oven (they have two), the espresso machine and so on. I think the staff at this location simply despise their customers and just don’t want to serve them so they make up stories about failing equipment.

Very nice location. Convenient for convention attendees. My drink was delicious and made to order. And the location itself is very nice. Lots of tables and some comfy chairs. Big beautiful window and a glass wall on one side. At the time that I was there, there was no wait and my drink was made promptly. There was no line and only one person waiting for a drink. The reason for the 2 stars? Staff not so friendly. Not rude, just seemed disinterested. They were having personal conversations and maybe that's why tables were dirty. One table was sticky. Other tables and chairs had food crumbs. Maybe I'm being harsh but the cleanliness. It makes you wonder about the areas you don't see.

Absolutely terrible. Was told our orders would take 45 minutes. My friends got theirs, and I still hadn't. I asked the manager 60 minutes in and said Hey, have y'all called my order yet? She's says she hasn't called my name so no. I'm like okay, can you see where it's at? Like, how many people in front of me? Mind you, we are here for a convention and it was okay if it was a little past 45 minutes. She says she doesn't know, and when I tried to ask something else, she just says I don't know. I'm like okay. I wait an additional 30 minutes and nothing. So they tell me if I want a refund, call corporate. I call corporate, and he tells me they can't find my transaction yet and to wait. I'm like why?! You have my money, just give it back! So I'll have to dispute with my bank. Please, go somewhere else. This location was NOT it, and I've been to several. They were telling people it would take an hour and 15 minutes, but why bother? You may wait double your time and not get your order because "I don't know".

Horrible horrible horrible experience. We were told 45 mins wait for drinks, we said “okay fine”. We ordered, sat down, and waited. 45 mins comes and we get 2 of the 3 drinks ordered. An hour and a half later we’re still missing the last drink. Ask the manager if she can see if the drink has been made or not and all she can say is “I don’t know, if you want a refund you have to call corporate.” We asked if they could just make the drink that was paid for and get the same answer from the supposed “manager”. “I don’t know call corporate if you want a refund.” So after almost 2 hours of waiting for a drink we leave and call corporate. Guess what? They say they can’t refund so it has to be disputed with the bank. Just absolutely a ridiculous experience all around. I would not recommend this location to my worst enemy.