Starbucks

Yesterday, 17 minutes in the drive- through!! Not cool. Today, 5 minutes before they even acknowledged me at the speaker.

Ordered coffee through the drive through this morning, and the first time I didn’t check the label on the cup, it was wrong. I saw the girl look right at the label and said it was the drink I ordered. Update, came by to get my drink and explained what happened. Sam only wanted to refund for less than the drink cost. I told him forget it, I paid the full and will not remove my review. Also your comment address doesn’t work. I won’t be back, and once my apt is depleted I will uninstall. Dutch Bros has better customer service!

I asked for a small request on my mobile order to draw a heart on the cup (it was a gift) and they weren’t even bothered. Rude.

Stopped by to get something to eat real quick and when I got to the window I asked Clair a question and she ignored me and looked at me like I was stupid. they need new people who know what good customer service is very disappointing honestly. don't mean to be a Karen but do better Starbucks

I used to love this location, the people there are nice and friendly. I love the workers who have been there for awhile. However I refuse to go to this location now. There’s a new worker who is always on mobile orders who never makes my drinks right. The drink I order looks a specific way, it’s a layered drink. Every time she makes it it looks like a latte, or mixed together. Every time she works and makes my drink, I always have to have it remade. When she remakes it she makes it the same exact way, no improvements. I just have to take it I’m not going to ask for it to be remade three or four times. I’m convinced she doesn’t know how to make an iced brown sugar shaken espresso. No brown sugar flavor, it just taste like milk and coffee mixed. Im sure she doesn’t put the correct shots, it pretty much just taste like milk with a coffee flavor. She never puts the cold foam on top either, I don’t bother asking after I’ve been waiting 30+ minutes for a drink that doesn’t taste good. Added a picture for reference, left is how my drink is suppose to be made, right is how she makes it.

Thank you barista Nicole for making the perfect coffee frap! I have been losing hope in Starbucks after getting about 5 that are not made correctly around the Fresno/Clovis area. I'm going to keep coming back for Nicole to make me my drink lol