I always order my favorite drink, hot green tea, when I visit Starbucks. It's a drink I often order. However, on this particular visit, I was taken aback when the Starbucks employee looked me in the eyes and informed me that they typically don't sell hot green tea, only the cold version. Not only did this make me question my own sanity, but it also turned out that the employee was mistaken the whole time. Despite being wrong, he didn't even have the decency to apologize. I was disappointed by the lack of professionalism displayed by both the Hispanic male and the African American woman who took my order. Their behavior was noticeable and concerning. On a positive note, another woman recognized the issue and apologized on their behalf. However, it's important for everyone to strive for better service and conduct themselves in a more professional manner.
The girl who gave me my order was giving me an attitude even tho I waited for so long, she was making the orders from people that where behind me, and when she made my drink which I order peppermint mocha, she made me a different drink and I said “that’s not my order I order peppermint mocha” and with an attitude she said “ why didn’t you said so am doing your drink and you don’t say nothing” i was in shock didn’t know I have to tell them how to make the order right and I told her to ask the cashier cause he even ask if I wanted the normal peppermint mocha I said yes, actually the guy was nice it was this girls who was giving an attitude for no reason how would I know she was making my drink after she been doing other peoples drink before mine, even one coworker show her in the cup it say peppermint mocha and while putting the flavor she kept saying “ you should tell me you seeing am doing it and you don’t say nothing” I was in disbelieve that this girl is giving this attitude for nothing I kept telling her to ask the cashier what I order and she kept saying that, it was a bad experience with this girl and she handed the drink with a nasty attitude am paying for a drink am not paying for her nasty attitude.
Breanna and her coworker wonderful. They made our drinks really good. They were also very nice.
Please add in-app ordering for this location. It would really help with the lines!
Today I had the blessing of coming across 3 of the finest barista in town Darius, Manuel & Tyler! I was gruel having the worst day and these 3 gentlemen perked me up with kindness and grace! I would come back here everyday for them if I can! Being a manger and knowing this field isn’t ez they handle me with grace!
If I could leave a zero. I would This location is the worst. Things are never ready, in the morning how can you be out of something if you just opened. Poorly run.